Alina Turla
Las Vegas,NV
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Personal Trainer
Desert Orthopaedic Center
Las Vegas, NV
08.2022 - Current
- Scheduled appointments with patients and communicated effectively with them via phone or email.
- Provided instruction in stretching techniques to improve flexibility and reduce risk of injury.
- Demonstrated various exercises with the use of free weights and machines.
- Maintained a clean environment by wiping down equipment after each use by a client.
- Led, instructed and motivated 6-8 patients at a time during cardiovascular exercise, strength training and stretching activities.
Manager
Thelmas Filipino Restaurant
Henderson, NV
03.2018 - 06.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
Waitress
Thelmas Filipino Restaurant
Henderson, Nevada
03.2016 - 06.2022
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Processed payments accurately using cash registers or POS systems.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
Education
Bachelor of Science - Exercise Science
The University of Alabama
Tuscaloosa, AL08-2021
Skills
- Point of sale operation
- Handling complaints
- Cash handling
- Customer service
- Food handling safety
- Problem-solving
- Attention to detail
- Conflict resolution
- Multitasking
- Memory retention
- Adaptable
- Fast learner
Other
- Brand Ambassador, Bucked Up, 2023 - Now
- Brand Ambassador, RAW Nutrition, 2024- Now
Timeline
Personal Trainer
Desert Orthopaedic Center
08.2022 - Current
Manager
Thelmas Filipino Restaurant
03.2018 - 06.2022
Waitress
Thelmas Filipino Restaurant
03.2016 - 06.2022
Bachelor of Science - Exercise Science
The University of Alabama