Summary

Overview

Work History

Education

Skills

Affiliations

Languages

Timeline

Alina Uong

Stockton,CA

Summary

Experienced social services professional with a strong background in crisis intervention, counseling, and creating safe environments. Proven track record of working effectively in team settings and providing personalized care. Skilled in documentation, record-keeping, and handling confidential information, seeking to apply these abilities as an Administrative Assistant to make a meaningful difference in people's lives.

Overview

years of professional experience

Work History

Office Technician

CDSS

San Jose, USA

04.2024 - 10.2024

Processed initial applications, ensuring compliance with program regulations.
Contacted individuals and issued letters to rectify eligibility requirements, data inconsistencies, and inaccuracies of submitted applications.
Maintained confidentiality while handling personal applicant information.
Analyzed eligibility and interpreted information on computer screens and printouts based on program requirements and deadlines.
Documented determinations, referrals, and cast notes, ensuring confidentiality and policy compliance.
Supported services for office management, including, but not limited to, preparing records and documents, correspondence, and mail.
Relayed information to the public regarding policies and procedures, and provided customer service by screening visitors, calls, and emails.
Prepared all memos from the Regional Manager and staff for legal purposes, including the program office and outside referral agencies, utilizing a wide knowledge of vocabulary, grammar, and spelling.
Provided back-up support to HR staff in the regional office, including, but not limited to, filing and answering the phones.

Receptionist, Office Services Specialist, and Hospitality

Williams Lea contracted by Paul Hastings LLP

Palo Alto, USA

09.2018 - 03.2024

Maintained front desk operations, greeted clients, and managed multi-line phone systems.
Coordinated and scheduled client meetings, depositions, office events, and training sessions.
Organized, managed, and filed confidential documents, all incoming guest logs, and reporting information.
Resolved scheduling conflicts and guest inquiries efficiently, and with minimal disruption.
Interacted directly with clients and attorneys in preparation for meetings, including coordinating audio/visual equipment, catering luncheons, and other logistical matters.
Ordered and processed catering invoices for training, meetings, and events, totaling over $1,000 a week.
Managed office supplies by monitoring inventory levels, reviewing supply requests, and placing orders with management approval.

Program Manager/Residential Counselor

Corbett Group Homes

San Jose, USA

07.2013 - 09.2018

Directed administrative operations to ensure compliance with organizational standards.
Trained staff in crisis intervention techniques, house protocols, and resident support strategies.
Facilitated resident intake procedures, and scheduled medical and dental appointments for their standard services.
Prepared detailed incident reports on residents' behaviors and missing person (AWOL) reports, and worked with law enforcement when needed.
Prioritized tasks effectively, and ensured efficient completion of responsibilities in a high-pressure environment.
Maintained professionalism during a crisis, de-escalated conflicts with residents, and utilized training and coping skills.
Counseled residents individually in group settings to address emotional, behavioral, and social challenges.
Managed the legal and administrative records and practices within the group home, meeting client requirements for court and case management.

Front Desk Receptionist

Saratoga Star Aquatics

Saratoga, USA

10.2013 - 04.2017

Directed and screened incoming phone calls, providing timely and accurate information
Enrolled students in programs using data systems and maintained organized records
Scheduled and coordinated class schedules and managing instructors availability and class coverage by combining classes during instructor shortages and pool shut downs
Facilitated efficient communication and conflict resolution with staff and parents
Directed client registration, class scheduling, and inputted data entry system

Social Work Intern

James Lick High School

San Jose, CA

09.2011 - 05.2012

Counseled students on personal and domestic challenges, including family conflicts, and educational barriers.
Facilitated a support group for grieving students, fostering a safe emotional expression and healing space.
Researched and connected students with community resources, empowering them to access support independently.
Provided interventions to develop social-emotional skills and increase academic success.
Consulted with teachers and staff regarding students' needs.

Volunteer/Intern

Child Development Center, San Jose State University