Alina Ying
Alpharetta,GA
Summary
Dynamic professional with extensive experience in operations management and workflow enhancement. Known for exceptional problem-solving skills and attention to detail, successfully implementing process improvements that elevate service delivery and train teams for continuous growth.
Results-driven Processing Manager skilled in coordinating cross-departmental operations and ensuring regulatory compliance. Committed to fostering teamwork and mentoring staff to achieve operational excellence and streamlined processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Processing Manager
Orangepath Financial Inc
10.2021 - Current
- Oversaw daily processing operations to ensure efficiency and accuracy in financial transactions.
- Developed and implemented process improvements, enhancing workflow and reducing errors across teams.
- Trained and mentored staff on operational procedures, fostering a culture of continuous learning and development.
- Coordinated cross-departmental efforts to streamline communication and enhance service delivery to clients.
- Ensured compliance with regulatory requirements through diligent oversight of processing protocols and risk management practices.
- Created production schedules to effectively fulfill production plans and meet process goals.
Mortgage Loan Processor
First IC Bank
11.2019 - 09.2021
- Processed mortgage applications, ensuring compliance with regulations and lender guidelines.
- Coordinated documentation collection from broker, improving turnaround time for loan approvals.
- Reviewed credit reports and financial statements to assess borrower qualifications accurately.
- Communicated with underwriters to resolve discrepancies and expedite loan processing timelines.
- Implemented workflow improvements that streamlined the loan processing system and reduced errors.
- Developed training materials for staff on new software tools used in mortgage processing operations.
Accounting
First IC Bank
07.2017 - 11.2019
- Boosted overall productivity within the accounting department through continuous process improvement initiatives.
- Used accounting software to prepare weekly and monthly financial reports.
- Processing Payroll
- Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
Education
Industry & Business Management
Chang Gung University
Taiwan03-2017
Skills
- Process automation
- Teamwork and collaboration
- Loan processing & pipeline management
- AUS review (DU/LP)
- Document verification & compliance
- Condition clearing & problem resolution
- Non QM, FHA, VA, and conventional loan knowledge
- Team leadership and staff development
- Fluent in Mandarin, English
Accomplishments
- Supervised team of 6 staff members.
- Helping my team with Excel Pivot Table for different investor loan estimate figure
- Team work with my colleague to build our OPF Gemini AI for our investor/ Lender Guideline
- Set up processing Team KPI
- Improve processing procedure
Certification
- Real Estate License
Timeline
Processing Manager
Orangepath Financial Inc
10.2021 - Current
Mortgage Loan Processor
First IC Bank
11.2019 - 09.2021
Accounting
First IC Bank
07.2017 - 11.2019
Industry & Business Management
Chang Gung University