Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
AdministrativeAssistant
Alina Zakharova

Alina Zakharova

Boiling Springs

Summary

I am a junior at Converse University, working toward a Bachelor's degree in English and in Communication and Media Studies. I have experience working in customer service, hospitality, office work, and tax preparation. I work well in a team environment, and I enjoy building and nurturing relationships with customers.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Pokenori
02.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Tax Preparer

M&M Tax Income Tax Services
12.2024 - 02.2025
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify the accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Assessed client tax situations to determine best filing options.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.

Sales Associate

Harrison's Workwear
10.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • looked over import and exports to make sure everything was going smoothly and in its place

Education

Bachelor of Arts - English, Communication And Media Studies

Converse University
Spartanburg, SC
05-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Problem-solving
  • Organization skills
  • Document preparation
  • Income tax preparation
  • Bookkeeping
  • Relationship building
  • Client communication
  • Data inputting
  • Data gathering
  • Verbal/written communication
  • Bilingual - Russian and English
  • Computer Literacy
  • Certified Grant Writer

Certification

Grant Seeking

Languages

Russian
Native or Bilingual

Interests

  • Avid Reader
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • creative and professional writing

Timeline

Tax Preparer

M&M Tax Income Tax Services
12.2024 - 02.2025

Barista

Pokenori
02.2024 - Current

Sales Associate

Harrison's Workwear
10.2022 - 04.2023

Bachelor of Arts - English, Communication And Media Studies

Converse University

Similar Profiles

CREATE PROFILE
Alina Zakharova