Alina Zheng
Suffolk,VA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained under pressure which was able to improve growth and experience with customer service. Motivated server with engaging personality and flexible approach. Friendly and anticipating approach towards customers that allow them to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Part-time Waitress
Buffet Star
06.2022 - 08.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Was able to work under an immense amount of pressure/ busy hours
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
High School Diploma -
Nansemond River High School
Suffolk, Va06.2025
Skills
- Table Coordination
- Anticipating Guest Needs
- Customer Preferences
- Floor Cleaning
- Active Listening
- High-Volume Dining
- Cleanliness Standards
- Waste Management
- Customer Needs Assessments
- Food and Beverage Management
- Cleaning and Sanitizing
- Price Memorization
- Bussing Tables
- Customer Order Management
Certification
- NRF FOUNDATION RISE UP's credentials in customer service and sales
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Part-time Waitress
Buffet Star
06.2022 - 08.2023
High School Diploma -
Nansemond River High School