Tlalane Alinah Letula

• Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
• Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
• Improved office efficiency with implementation of digital filing systems and document templates.
• Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.
• Providing administrative and clerical services in order to ensure effective and efficient operations.
• Responsible for 'general area / department and is team's expert in methods and tasks efficiencies.
• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands Organize and schedule meetings and appointments Organize office operations and procedures.
• Coordinate with IT department on all office equipment Provide general support to visitors. Manage managers' schedules, calendars, and appointments.
• Participate actively in planning and execution of company events.
• Ensure filing systems are maintained and current.
• Establish and monitor procedures for record-keeping.
• Ensure security, integrity, and confidentiality of data.
• Coordinate monthly operational reports and schedules to ensure timeous report delivery.
• Monitor and maintain office supplies inventory.
• Maintain safe, secure, and pleasant work environment Using variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. Prints, faxes and scans relevant documents (e.g., travel forms, etc.).
• Sorts and distributes incoming post and organizes and sends outgoing post.
• Organizes and stores paperwork, documents and computer-based information.
• Completes forms in accordance with company procedures.
• Locate and attach appropriate files to incoming correspondence requiring replies.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Providing administrative and clerical services in order to ensure effective and efficient operations.
• Responsible for 'general area / department and is team's expert in methods and tasks efficiencies.
• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands Organize and schedule meetings and appointments Organize office operations and procedures.
• Coordinate with IT department on all office equipment Provide general support to visitors. Manage managers' schedules, calendars, and appointments.
• Participate actively in planning and execution of company events.
• Ensure filing systems are maintained and current.
• Establish and monitor procedures for record-keeping.
• Ensure security, integrity, and confidentiality of data.
• Coordinate monthly operational reports and schedules to ensure timeous report delivery.
• Monitor and maintain office supplies inventory.
• Maintain safe, secure, and pleasant work environment Using variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. Prints, faxes and scans relevant documents (e.g., travel forms, etc.).
• Sorts and distributes incoming post and organizes and sends outgoing post.
• Organizes and stores paperwork, documents and computer-based information.
• Completes forms in accordance with company procedures.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
• Performed research to collect and record industry data
• Transcribed and organized information to assist in preparing speeches and presentations
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
• Facilitated timely delivery of special projects to meet organizational and departmental objectives
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
• Opened and properly distributed incoming mail to promote quicker response to client inquiries
• Liaised between clients and vendors and maintained effective lines of communication
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Established administrative work procedures to track staff's daily tasks
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Volunteered to help with special projects of varying degrees of complexity
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Assisted coworkers and staff members with special tasks on daily basis
• Managed filing system, entered data and completed other clerical tasks
• Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
• Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress
• Managed department budgets and generated financial reports for management review
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
• Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights
• Developed strategies to streamline and improve office procedures
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
• Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks
• Processed customer orders accurately and within agreed timeframes to meet service standards
• Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team
• Assisted development and implementation of new administrative procedures
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Executed record filing system to improve document organization and management
• Created and maintained databases to track and record customer data
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
• Scheduled office meetings and client appointments for staff teams
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
• Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Collected, validated, and distributed information to employees.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Create work orders.

Initiate job cost estimates (JCE's) and purchase requisitions (PR's)

Maintain user status on works orders and operations.

Assist with stage gate criteria

Do time confirmations on work order operations.

Validate data received for input.

Close works orders (TECO & business close)

Manage maintenance related documentation (JCE's, inspection reports etc.)

Capture of equipment history.

Order material spares and follow up on delivery dates.

Liaise with different departments and customers.

Support Planner with planning and admin duties

• Participated in stakeholder meetings, ensuring clear communication of expectations and progress updates throughout project lifecycles
• Assisted with community outreach efforts, soliciting feedback from residents on proposed projects to gauge potential impact and public sentiment before implementation decisions were made
• Maintained compliance with local regulations through diligent review of proposed projects and ongoing monitoring of existing developments
• Prepared high-quality reports on planning activities, ensuring timely submission to relevant stakeholders as required by regulatory guidelines or internal processes
• Provided support in budget preparation, monitoring expenditure against targets to ensure financial control during the planning process
• Enhanced communication between departments by creating a centralized information hub for all relevant planning documents
• Assisted in the review of development applications, ensuring compliance with zoning codes and local regulations while providing constructive feedback for improvements where necessary
• Contributed to cost-saving initiatives, identifying areas for improvement and presenting recommendations to senior planners
• Improved efficiency by streamlining the planning process and implementing new project management tools
• Coordinated cross-departmental collaboration for successful completion of large-scale projects
• Assisted in the development of long-term strategic plans, setting targets and milestones to achieve goals
• Developed strong relationships with internal teams and external partners, fostering collaborative work environments to deliver results efficiently
• Conducted comprehensive research on industry trends, enabling more informed decision-making and strategy development
• Analyzed data using GIS software, assisting with spatial analysis tasks for better-informed land use decisions
• Increased overall team productivity by developing standardized templates for routine documentation needs within the department
• Supported senior planners in the creation of zoning ordinances, contributing expertise on land use restrictions and environmental considerations during drafting stages
• Facilitated smooth workflow by maintaining accurate records and organizing project documentation
• Implemented new data visualization techniques to present complex planning information more effectively in reports and presentations
• Managed schedules and deadlines effectively, prioritizing tasks according to urgency and dependencies while maintaining flexibility for changing requirements or unforeseen challenges
• Provided specialized financial planning support for clients with diverse portfolios and individual needs
• Worked directly with production personnel to resolve production scheduling issues and conflicts
• Prioritized schedules to meet project goals and overall customer satisfaction
• Monitored and tracked progress of projects using Gantt charts and project management software
• Managed successful day-to-day operations of projects by maximizing productivity from available resources.