Ali'Nai'Ja Smith
Houston,TX
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive profitability and achieve business objectives. Adept at providing exceptional customer experiences while consistently meeting or exceeding performance targets. Proactive problem-solver with a passion for delivering top-notch service and contributing to overall customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
Royal Glitzz Bling
06.2023 - Current
- Supervised and trained customer service team, Ensuring high quality support
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed accounts to retain existing relationships and grow share of business.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Team Lead Trainer
La Petite Academy, Learning Care Group
10.2021 - 06.2023
- Stayed current on guidelines to maintain compliant program operations.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
Customer Service Representative
Alorica Calling Center
06.2018 - 01.2020
- Assisting customers with making outstanding payments for clients and acting as a consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options
Education
High school or equivalent -
South Dade Senior High School
Homestead, FL06.2018
Skills
- Ability to work under pressure
- Decision making
- Time management
- Self motivation
- Conflict Resolution
- Leadership
- Adaptability
- Microsoft Office
- Training
- Filing
- Organizational Skills
- Communications
- Multi-task
- Microsoft Word
- Inventory
- Highly motivated
- Team player
- Microsoft Excel
- Detail oriented
- Follow up
- Zendesk
- Customer Service
- Phone etiquette
- Customer service
- Typing
- Windows
- Office management
- Computer skills
- Microsoft Outlook
- Technical support
- Communication skills
- Organizational skills
- Microsoft Powerpoint
- SharePoint
Certification
National CDA, Child care 45 hours
Timeline
Sales Manager
Royal Glitzz Bling
06.2023 - Current
Team Lead Trainer
La Petite Academy, Learning Care Group
10.2021 - 06.2023
Customer Service Representative
Alorica Calling Center
06.2018 - 01.2020
National CDA, Child care 45 hours
High school or equivalent -
South Dade Senior High School
Similar Profiles
Reese GrantReese Grant
Assistant Manager at Bling Glamour by NicoleAssistant Manager at Bling Glamour by Nicole
Ryan ArsenaultRyan Arsenault
Owner/Operator at Hot Tub BlingOwner/Operator at Hot Tub Bling
Rachael NanoRachael Nano
Casual Retail Sales Assistant at Mini Bling and MeCasual Retail Sales Assistant at Mini Bling and Me