Aline Aquino Jáquez
North Bergen
Summary
Reliable Secretarial Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
4
4
years of professional experience
Work History
Sales Associate
Crystal Lens Express Optical
Union City
11.2024 - Current
- Assisted customers in selecting eyewear that matched their style and needs.
- Managed inventory by organizing stock and updating product displays regularly.
- Processed customer transactions accurately using point-of-sale systems.
- Educated customers on eyewear care and maintenance best practices.
- Collaborated with team members to enhance store operations and customer experience.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Maintained a clean and inviting store environment for all visitors.
- Trained new staff on sales techniques and product knowledge effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Bagged or packaged purchases and wrapped gifts.
Secretarial Assistant
Crystal Lens Express Optical
Union City
01.2023 - 11.2024
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Provided exceptional customer service to clients and visitors, creating a welcoming environment.
- Facilitated clear communication between departments by drafting professional memos and correspondence.
- Supported the onboarding process of new employees by providing training materials and guidance on company policies.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Phone Technician
BETCO Sales Corp: KISS Electronics Inc.
Carlstadt
11.2022 - 12.2022
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Maintained organized workspace, contributing to an efficient work environment and quicker repair turnaround times.
- Developed expertise in various phone models, improving overall knowledge base within the team.
- Conducted thorough inspections of devices to identify issues accurately before initiating repair processes.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
- Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Enhanced team productivity by assisting colleagues in resolving complex technical problems.
Customer Service and Sales Respresentative
Teleperformance
Santo Domingo
01.2022 - 05.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Arts - Anthropology
Montclair State University
Montclair, NJ01-2027
High School Diploma -
Politecnico Maria De La Altagracia De Villa Duarte
Santo Domingo, Dominican Republic11.2021
Skills
- Travel Arrangements
- Event Planning
- Team Collaboration
- Excellent communication
- Office equipment operation
- Report Generation
- Presentation Preparation
- Attention to Detail
- Data Entry Proficiency
- Multitasking Abilities
- Microsoft Office Suite
- Document Preparation
- Calendar Management
- Time Management
- Appointment Scheduling
- Sales Support
- Written and oral communication skills
- Professional demeanor
- Exceptional customer service
- Reliable and punctual
Languages
English: Native or Bilingual, Spanish: Native or Bilingual, French: Professional.
Affiliations
Volunteer, Vida Azul Foundation - Santo Domingo, D.R. (2022)
References
References available upon request.
Timeline
Sales Associate
Crystal Lens Express Optical
11.2024 - Current
Secretarial Assistant
Crystal Lens Express Optical
01.2023 - 11.2024
Phone Technician
BETCO Sales Corp: KISS Electronics Inc.
11.2022 - 12.2022
Customer Service and Sales Respresentative
Teleperformance
01.2022 - 05.2022
Bachelor of Arts - Anthropology
Montclair State University
High School Diploma -
Politecnico Maria De La Altagracia De Villa Duarte