Aline Barreto
Naples,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Operations Manager
Fort Myers Martial Arts
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Contracts disputes and collection resolution
Credit & Collections Manager
EquipmentShare
09.2022 - 05.2024
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
- Referred delinquent accounts to collections department or outside resources.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Developed strategies to expedite payments and customer resolutions.
- Monitored accounts for signs of fraud and non-payment issues.
- Collaborated with cross-functional teams to develop customized payment solutions that met business needs while minimizing risk exposure.
- Mentored the credit department members in credit management best practices to enhance overall department performance.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Respond to daily escalation requests
- Identify and monitor high risk accounts
- Work closely with vendors
Senior Credit Risk Analyst
Herc Rentals
03.2018 - 09.2022
- Mentored junior analysts, fostering a culture of continuous learning and professional development within the team.
- Onboard new customers, review and assess commercial and consumer credit reports, references, searches and more
- Improved credit risk assessment processes by implementing advanced data analysis techniques and tools.
- Developed comprehensive credit risk reports to provide insights into key performance indicators and trends.
- Played a pivotal role in new product development initiatives by assessing associated risks and offering viable recommendations for improvement.
- Support internal and external sales team
- Collaborated with cross-functional teams for effective management of high-risk accounts, minimizing losses.
Office Operations Assistant
ADCI
05.2009 - 03.2018
- Increased overall productivity by providing administrative support to team members and delegating tasks appropriately.
- Ensured compliance with company policies and procedures by maintaining up-to-date documentation accessible to all employees.
- Improved customer satisfaction with prompt responses to inquiries, addressing concerns in a professional and timely manner.
- Manage disputes and write-offs
- Vendor's relation
- Drive Sales while managing risk
- Identify and assess staff training opportunities
Sales Associate Manager
Nordstrom
04.2008 - 01.2009
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Attended industry events and conventions to expain sales opportunities.
Education
Associate of Science - Business Administration
Estacio De Sa
Rio De Janeiro, Brazil12.2008
Skills
- Organizational Leadership
- Office Administration
- Staff Training
- Document Management
- Facilities Management
- Human Resources
- Meeting Coordination
- Supply Coordination
- Correspondence Management
- Excellent multi-tasking ability
- Customer Service
- Clear oral/written communication
- Organizational Skills
- Relationship Building
- Customer Relations
- Billing
- Employee Supervision
- Data Entry
- Office Management
- Employee Training
- Operations Management
- Training and coaching
- Scheduling and calendar management
- Payroll Processing
- Staff Management
- Scheduling
- Team Supervision
- Account Reconciliation
- Strategic Planning
- Inventory Control
- Project Management
- Conflict Management
- Workflow Optimization
- Policy Implementation
- Performance Improvement
- Workflow Planning
- Credit and collections
- Multitasking Abilities
- Reliability
- Excellent Communication
- Decision-Making
- Customer Service Management
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Operations Manager
Fort Myers Martial Arts
06.2024 - Current
Credit & Collections Manager
EquipmentShare
09.2022 - 05.2024
Senior Credit Risk Analyst
Herc Rentals
03.2018 - 09.2022
Office Operations Assistant
ADCI
05.2009 - 03.2018
Sales Associate Manager
Nordstrom
04.2008 - 01.2009
Associate of Science - Business Administration
Estacio De Sa
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