Aline Bottex
Atlanta,GA
Summary
Dynamic and results-driven Sales Support Specialist with a strong background in coordinating sales operations, managing data accuracy, and optimizing workflows to support revenue growth. Skilled in building and maintaining strong customer relationships, enhancing retention, and collaborating across teams to drive strategic initiatives. Proficient in Microsoft Office Suite with a track record of prioritizing tasks, meeting deadlines, and delivering exceptional support to sales teams. Dedicated to improving processes and contributing to overall business success.
Overview
10
10
years of professional experience
Work History
Senior MDU Sales Support Specialist
Cox Communications
Atlanta, GA
01.2018 - 01.2024
- Developed detailed reports to provide actionable insights and improve the efficiency of sales team processes.
- Optimized operational workflows by collaborating effectively with account managers, district managers, and regional vice presidents.
- Performed technical testing of sales systems, validating functionality and ensuring seamless implementation of updates.
- Led the coordination of large-scale customer work orders, delivering accurate and timely project completion.
- Partnered cross-functionally with multiple departments to identify and resolve inefficiencies, significantly reducing processing errors.
Data Entry Specialist
First Data
Atlanta, GA
01.2017 - 01.2018
- Achieved top performance metrics by consistently executing precise 10-key data entry at a speed of 12,000 keystrokes per hour with exceptional accuracy.
- Safeguarded company data through proactive and routine system backups, ensuring data integrity and security.
- Ensured compliance with security policies while efficiently managing high-volume data processing tasks, meeting tight deadlines without compromising quality.
- Consistently surpassed productivity benchmarks, maintaining a high output of data with exceptional precision under tight deadlines.
- Verified and validated data accuracy, ensuring error-free input and high-quality outputs in all reporting and documentation.
Data Entry Specialist
Randstad
Atlanta, GA
01.2016 - 01.2017
- Collaborated with IT teams to troubleshoot and resolve system issues, ensuring uninterrupted data entry operations.
- Developed and updated process documentation for data entry tasks, enabling faster onboarding and consistency across team operations.
- Streamlined data entry workflows, reducing processing time by identifying and implementing efficiency-focused adjustments.
- Consistently achieved high typing speeds, averaging over 55 WPM with 99% accuracy, contributing to the timely completion of data-intensive tasks.
Customer Service Representative
Remx Staffing
Atlanta, GA
01.2015 - 01.2016
- Provided exceptional customer support, resolving product and billing inquiries swiftly to ensure customer satisfaction and retention.
- Led onboarding training sessions for new customer service representatives, equipping them with tools and knowledge for success.
- Consistently exceeded call center performance metrics by managing high call volumes with efficiency and professionalism, delivering results above expectations.
- Efficiently handled escalated issues, resolving complex customer concerns while maintaining a positive experience for all parties involved.
- Optimized workflows to reduce average handling time (AHT) without compromising service quality, leading to improved departmental KPIs.
Customer Retention Representative
AT&T
Atlanta, GA
01.2015 - 01.2016
- Consistently retained over 95% of customers, leveraging personalized solutions and proactive follow-ups, earning top monthly retention awards for exceptional performance.
- Efficiently handled escalated issues, resolving complex customer concerns while maintaining a positive experience for all parties involved.
- Applied strategic negotiation techniques in adherence to company policies, fostering strong customer relationships and enhancing loyalty.
- Reduced customer complaints by 20% by implementing proactive communication strategies and offering personalized support.
Contract Entry Specialist
TekSystems
Atlanta, GA
01.2014 - 01.2015
- Collaborated with internal teams and clients to resolve discrepancies in contract data, ensuring timely approvals and flawless execution.
- Maintained meticulous records of contract revisions and amendments, enabling quick retrieval and enhanced transparency for stakeholders.
- Utilized advanced database management tools to track, analyze, and report contract metrics, driving strategic decision-making.
- Reviewed contracts for completeness, consistency, and compliance with company policies and legal regulations, minimizing risk and errors.
Education
Bachelor of Arts - Information Technology
American InterContinental University
Atlanta, GA06.2025
Skills
- Sales Support and Coordination
- Data Analysis and Database Management
- Cross-Functional Team Collaboration and Leadership
- Customer Relationship Management (CRM) and Retention Strategies
- Strategic Problem-Solving and Decision-Making
- Workflow Optimization and Process Improvement
- Advanced Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Self-Motivation, Task Prioritization, and Time Management
Timeline
Senior MDU Sales Support Specialist
Cox Communications
01.2018 - 01.2024
Data Entry Specialist
First Data
01.2017 - 01.2018
Data Entry Specialist
Randstad
01.2016 - 01.2017
Customer Service Representative
Remx Staffing
01.2015 - 01.2016
Customer Retention Representative
AT&T
01.2015 - 01.2016
Contract Entry Specialist
TekSystems
01.2014 - 01.2015
Bachelor of Arts - Information Technology
American InterContinental University