Aline Davidson
Maryland
Summary
Service-driven and self-motivated with over 8 yearsof in-depth knowledge of clerical/customer relations. Positive attitude, reliable, strong time management, multi-tasking, and organization skills. Able to exercise independent judgement based upon the goal of the assessment. Ability to work well with others and under high stress levels. Proficient with Microsoft Word, PowerPoint, Excel, and Google Docs. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Engagement Specialist (REMOTE)
GeneDx
01.2023 - Current
- Provide exceptional customer service to patients and healthcare providers
- Answer incoming emails/calls and respond to inquiries promptly and professionally
- Review and manage consent forms, medical hold forms, faxes, and work in inbound and outbound queues
- Enter and maintain accurate patient information into systems
- Place client supply orders and arrange for medical kit shipments
- Utilize medical terminology for clear communication with patients and healthcare professionals
- Report laboratory results following established protocols and assist clients with test requirements, specimen submission, and other laboratory policies and procedures
- Work with clients for missing information such as insurances, ICD 10/CPT, notes, consents, and demographics
- Address billing inquiries from clients and patients including benefit investigation questions and prior authorization questions
- Contact clients and insurance companies to obtain necessary information for prior authorization and claim submission.
Patient Service Representative
Community Radiology Associates
Clinton, MD
01.2019 - 10.2022
- Greet and register 50+ patients in a friendly and service-oriented manner
- Pre-register, submit reports and documents, input clinical data as needed for appointment
- Verify/updates changes in patient/physician/insurance to ensure proper billing
- Provided management with reports and logs when required
- Used clerical skills (e.g
- Filing, organizing, process incoming mail etc).
Patient Care Representative
Doctors Community Hospital
Lanham, MD
12.2016 - 01.2019
- Greet guest/patients that are coming in and out of the facility
- Register over 15 patients daily for surgical procedures
- Contact insurance company to obtain additional information about the patients plan and/or coverages
- Cross-trained and provided back-up for other patient care representatives as needed
- Uses clerical skills (e.g
- Filing, organizing, process incoming mail etc)
- Supported additional functions in administrative, payroll and reception areas
- Managed variety of customer service calls and administrative tasks to resolve patient issues quickly and efficiently
- Assisted with scheduling appointments by phone and/or in person.
Customer Service Representative
Rent-A-Center
Hyattsville, MD
10.2014 - 12.2016
- Consulted with customers to evaluate the best leasing plan and complete contract
- Faxed contracts to the designated departments as part of the finalizing process
- Made an average of 200 collection calls per day and collect payment past due balance
- Handled customer inquiries and complaints
- Compiled statistical information for monthly reports and closed terminated records.
Education
High school diploma -
Northwestern Highschool
05-2014
Skills
- Customer/patient relations
- Data entry
- Medical records
- Attention to detail
- Billing/collections
- Insurance verification
- Excel/Microsoft Office/PowerPoint/Google Docs
- Time management
- Problem solving/critical thinking skills
- Typing speed and proficiency
Certification
- Data Entry
- Administrative Assistant fundamentals
Languages
- English(Native)
- Spanish(Fluent)
Timeline
Customer Engagement Specialist (REMOTE)
GeneDx
01.2023 - Current
Patient Service Representative
Community Radiology Associates
01.2019 - 10.2022
Patient Care Representative
Doctors Community Hospital
12.2016 - 01.2019
Customer Service Representative
Rent-A-Center
10.2014 - 12.2016
High school diploma -
Northwestern Highschool