ALINE DE OLIVEIRA
Chevy Chase,MD, USA
Summary
Experienced House Manager with a background in Human Resources Management and over 4 years managing high-net-worth private households. Adept at maintaining luxury hospitality standards within residential settings, ensuring seamless daily operations, staff oversight, and personalized service. Skilled in vendor and contractor management, project coordination, and household budgeting. Proven ability to uphold discretion, efficiency, and high standards across multiple properties. Values clear communication and mutual respect as the foundation for a positive, productive household environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
House Manager
McC Family
11.2023 - 01.2026
- Designed and implemented customized closet projects with interior designers, aligned with clients' routines and seasonal needs
- Rotated and maintained wardrobes seasonally across multiple properties
- Developed and managed efficient organizing systems for closets, cabinets, pantries, countertops, garages, basements, seasonal décor, freezer and refrigerator reducing waste and saving costs.
- Oversaw maintenance and repair activities, ensuring timely completion of projects and upkeep of property standards.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Coordinated party planning, decor design, and event setup gatherings with attention to detail and organization.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Managing vendors and contractors, including scheduling, supervising, and processing payments when necessary
- Conducted daily grocery shopping and household inventory management
- Prepared daily meals and acted as a personal chef when required
- Organized and staged home environments for guest arrivals and special occasions
- Performed and managed daily laundry routines, including garment care and organization
- Scheduled and handled dry cleaning drop-off and pick-up
- Provided leather care for couches, shoes, bags, and other items
- Sorting and organizing mail, packages, and managing deliveries with courier companies
- Washing carpets using proper equipment
- Scheduling and managing car maintenance services
- Picked up prescribed medications and ensured medical supplies were stocked
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Overseen and managing multiple properties.
Housekeeper, House Management
B.L. Family
07.2022 - 09.2023
- Serving in any home assistance capacity where called upon.
- Developed Organizing system such closets, storage spaces, office, library, pantry, garage, basement.
- Running errands as needed including grocery shopping, dry cleaner, car maintenance and documentation, returning packages.
- Opening packages, putting things away.
- Buying clothes to the kids when requested.
- Buying gym equipment, coordinating assembling schedule.
- Checking clothes that do not fit to the family and taking to the donation center.
- Providing regular housekeeping such as sweeping, vacuuming, dusting, moping, regular fridge cleaning, pantry and cabinets.
- Providing regular laundry including washing, drying, folding, light ironing service, and proper care of fine linens.
- Groundskeeper, checking and changing lights bulb, lock batteries.
- Researching, supervising all vendors and contractors.
- Overseen house renovation and following up with the homeowners.
- Working as team with the Chef to provide the week menu, searching for best kitchen equipment and accessories
- Party organizing, including tent rental, valet service, and catering.
- Weekly flowering arrangements and watering plants.
- Acting as chauffeur and drive carefully children as needed.
- Personal assistant to homeowners as needed.
- Managing travels, packing suitcases, according to the occasion, season and days; unpacking suitcases.
- Ensure inventory of home is kept up to date through purchasing and ordering.
- Pet care assistance as taking to the vet for verification, vaccines, regular exams, feeding, batting, identification App and tracking though Apple AirTag.
- Changing bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and putting away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
Environmental Services
Right Way Cleaning & Dartmouth-Hitchcock Medical Center
05.2021 - 07.2022
- Preceptor - training universal precautions, explaining each cleaning process in a hospital room and how to manage every product safely using the appropriate equipment.
- Discharge Cleaning - Airborne, Contact, Soap&Water, Bone Marrow, Droplet.
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
- House, Office and Construction Cleaning - High dusting, scrubbing, vacuuming, mopping floors; changing linen, disposing trash, dishes, bathroom, windows, oven, stove and refrigerator cleaning.
- Representing the company in a professional, discreet manner always.
Administrative Analyst
HOTEL FARID YAMIN
03.2014 - 05.2016
- Hiring and integration of employees.
- Payroll and benefits management.
- Administrative financial and audit.
- Implementation of training programs and personal growth.
- Training and supervising front desk operation.
- Reservation coordinator operating portals and availability.
- Direct communication with account managers of online reservation portals such Booking.com, Expedia, Decolar.com, for commission negotiation, development and strategies.
- Weekly marketing strategy and performance.
- Developing customer service relationship, including to overseas clients in Spanish language answering reviews on different portals.
- Checking the operational routine Logbook ensuring pending issues have been solved and customer requests fulfilled on time.
- Helping clients with restaurant, boats and tour reservations.
- Company Overview: BRAZIL
Administrative Coordinator
HOTEL POUSADA PRAIA DO PORTINHO
10.2012 - 12.2013
- Coordinated administrative tasks to optimize daily operations and enhance guest experiences.
- Training new staff on operational procedures, fostering a collaborative work environment and knowledge sharing.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hire.
- Payroll and benefits management.
- Administrative financial
- Company Overview: BRAZIL
Education
Associate - Human Resources Management
Unifass
São Sebastião12-2012
Skills
- Leadership
- Teamwork
- Discretion & Confidentiality
- Customer service
- Problem Solving
- Adaptability
- Vendor Negotiation
- Budgeting & Expense Tracking
- Event & Travel Planning
- Construction Management
- Calendar & Task Management
- Apple technology & Encrypted communication system
Certification
• QuickBooks Online - Montgomery College
• Project Management Essentials- Howard University
• Events Management - Coursera
• Quality in Process and Audit - Senai Santos Dumont
• House Estate Management - Estate Management Solutions
• CPR
• Microsoft Office
LANGUAGES
- English
- Portuguese
- Spanish
Timeline
House Manager
McC Family
11.2023 - 01.2026
Housekeeper, House Management
B.L. Family
07.2022 - 09.2023
Environmental Services
Right Way Cleaning & Dartmouth-Hitchcock Medical Center
05.2021 - 07.2022
Administrative Analyst
HOTEL FARID YAMIN
03.2014 - 05.2016
Administrative Coordinator
HOTEL POUSADA PRAIA DO PORTINHO
10.2012 - 12.2013
Associate - Human Resources Management
Unifass