Aline Franco
Tampa,FL
Summary
As a self-starter and quick learner, versatile skill set that includes experience in customer service, sales, and both written and oral communication. As a recognized leader with exceptional work ethic and strong critical thinking abilities.
Overview
10
10
years of professional experience
Work History
Implementation Specialist
DEX Imaging
01.2022 - Current
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Updated and maintained databases to track shipments and inventory.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Managed inventory levels to verify availability of stock for customer orders.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Used computer software to store and retrieve data.
- Managed over 150 emails per day.
- Corrected data entry errors to prevent duplication or data degradation.
- Created spreadsheets for more efficient recordkeeping.
- Updated and maintained customer information, documents and records.
- Experience in EAutomate Software Platform.
Logistic Manager
Fruitware Comercio de Frutas e Derivados LTDA
08.2017 - 11.2021
- Administered sales orders, as well as processed and documented transactions.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Conducted research to address shipping errors and packaging mistakes.
- Monitored logistics performance and identified improvement opportunities.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Led third-party vendors in achieving delivery time and cost targets.
Logistics Manager
Quattro Citrus LTD
07.2016 - 08.2017
- Directed shipping and receiving of wide a range of products daily.
- Conducted research to address shipping errors and packaging mistakes.
- Worked with supplier to schedule more than 01 daily pickups and up to 03 weekly deliveries.
- Administered sales orders, as well as processed and documented transactions.
- Prepared updated shipment reports for monthly control and supervisor.
- Organized importation of samples and container items via air and ocean.
Wedding Planner Assistant
Patricia Tartari Company
02.2014 - 05.2017
- Directed wedding-day events, ceremony timing, and speeches.
- Assisted with wedding set up and decoration.
- Assisted in scheduling bands, caterers and photographers.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes.
Au Pair
Go Au Pair
05.2015 - 06.2016
- Created and implemented diverse educational strategies to boost development.
- Met with parents about daily activities, positive developments and issues.
- Kept children's areas neat and clean.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted with housework such as laundry and cooking.
- Shopped for supplies, food and clothes for children and family members.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Monitored children's play activities to verify safety.
Cashier Team Lead
Bradispel Papelarias
01.2013 - 04.2015
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed checks, cash and credit purchases or refunds.
Education
BBA - Supply Chain Management
University Sao Francisco
Sao Paulo - Brazil02.2013
Skills
- Bilingual
- Multitasking
- Positive thinking
- Hardworking
- Friendly approach
- Customer Support
- Critical Thinking
- Coaching and Mentoring
- Training and Leadership
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Implementation Specialist
DEX Imaging
01.2022 - Current
Logistic Manager
Fruitware Comercio de Frutas e Derivados LTDA
08.2017 - 11.2021
Logistics Manager
Quattro Citrus LTD
07.2016 - 08.2017
Au Pair
Go Au Pair
05.2015 - 06.2016
Wedding Planner Assistant
Patricia Tartari Company
02.2014 - 05.2017
Cashier Team Lead
Bradispel Papelarias
01.2013 - 04.2015
BBA - Supply Chain Management
University Sao Francisco