Aline Freitas Terpstra
South Jordan
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Self-motivated, offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly, committed to reaching business goals.
Overview
5
5
years of professional experience
Work History
Landlord/Project Manager
Self Employed
10.2021 - Current
- Honest, trustworthy, and punctual
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes smoothly.
- Developed efficient systems for tracking property expenses, enabling accurate budgeting and financial reporting.
- Able to multitask, creative, and not afraid to try new ideas
- Close sale to convert tour to application for residency
- Conducted comprehensive background checks on prospective tenants to ensure responsible occupancy and minimize risk.
- Maintained compliance with local regulations, ensuring all properties met safety standards and housing codes.
BANK TELLER
America First Credit Union
12.2022 - Current
- Verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
FRAUD PREVENTION REPRESENTATIVE
Alorica
02.2020 - 12.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Documented investigative findings in reports.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Science - Finance
Salt Lake Community College
Salt Lake City, UTSkills
- Verbal and Written Communication
- Data Entry
- Customer Service-Oriented
- Money Transfer Systems
- Recordkeeping and Documentation
- Attention to Detail
- Microsoft Office
- Computer Skills
- Fluent in Portuguese
- Fluent in Spanish
- Sales expertise
Timeline
BANK TELLER
America First Credit Union
12.2022 - Current
Landlord/Project Manager
Self Employed
10.2021 - Current
FRAUD PREVENTION REPRESENTATIVE
Alorica
02.2020 - 12.2022
Associate of Science - Finance
Salt Lake Community College
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