Aline Harris
Guadalupe,Arizona
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Senior Fraud and Claims Operations Representative
Wells Fargo
10.2021 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Agent Representative
American Airlines
11.2013 - 08.2021
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
Customer Service Cashier
Walmart
07.2012 - 11.2013
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
Personal Caregiver
Arizona Bridge To Independent Living
06.2011 - 07.2012
- Maintained a clean, safe, and well-organized patient environment.
- Cleaned house, and managed laundry,
Specimen Preparation Technician III
Sonora Quest Laboratories
02.2000 - 07.2007
- Maintained quality assurance and customer satisfaction objectives.
- Data Entry
Medical Assistant
North Phoenix Medicine Center
08.1997 - 07.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
Education
BBA - Business Administration
Northern Arizona University
Flagstaff, AZ12.2023
Associate of Arts - Business Administration
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2011
Medical Assistant - Medical Assisting
Apollo College
Phoenix, AZ05.1995
Skills
- Staff Training
- Escalation Procedures
- Customer Service Excellence
- Accounts Payable and Accounts Receivable
Timeline
Senior Fraud and Claims Operations Representative
Wells Fargo
10.2021 - Current
Agent Representative
American Airlines
11.2013 - 08.2021
Customer Service Cashier
Walmart
07.2012 - 11.2013
Personal Caregiver
Arizona Bridge To Independent Living
06.2011 - 07.2012
Specimen Preparation Technician III
Sonora Quest Laboratories
02.2000 - 07.2007
Medical Assistant
North Phoenix Medicine Center
08.1997 - 07.1999
BBA - Business Administration
Northern Arizona University
Associate of Arts - Business Administration
Maricopa Community Colleges - Phoenix College
Medical Assistant - Medical Assisting
Apollo College