ALINE LY
Norwalk,US
Summary
Experienced Food and Beverage and Banquet Manager with a strong background in luxury hospitality. Skilled in leading teams, coordinating high-end events, and delivering exceptional guest experiences with a sharp eye for detail. Proficient in scheduling, inventory control, payroll, and tip-out management, with a focus on operational efficiency and service excellence. Known for hands-on leadership, strong communication, and a commitment to maintaining the highest standards in customer service. Recognized as reliable, hard-working, and driven to support business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Mayflower Inn & Spa, Auberge Resorts Collection
Washington, CT
11.2024 - Current
- Created and managed weekly employee schedules based on business forecasts and labor budgets.
- Ensured adequate shift coverage for daily operations, holidays, and special events.
- Monitored attendance, addressed time-off requests, and adjusted schedules for optimal labor efficiency.
- Built relationships with vendors to guarantee timely deliveries and competitive pricing.
- Managed employee timekeeping and payroll processes, ensuring accurate hour tracking.
- Verified clock-in/clock-out records and resolved discrepancies in collaboration with HR.
- Calculated and administered employee tip-outs according to company policy and regulations.
- Developed and maintained SOPs for food and beverage operations to ensure compliance.
Senior Food & Beverage Manager
Hilton Stamford Hotel & Executive Meeting Center
Stamford, Connecticut
07.2024 - 11.2024
- Delivered exceptional customer service by anticipating guests' needs and responding promptly.
- Monitored inventory levels, ordered supplies, and tracked expenses to manage budgeting activities.
- Collaborated with Executive to develop creative menus tailored to client preferences.
- Greeted guests, escorted them to seats, and presented menus and wine lists.
- Analyzed financial reports to identify improvement areas in Food and Beverage department.
- Coached team members, driving sales while maintaining high service standards.
- Resolved conflicts between team members using sound judgment aligned with company policies.
Banquet Manager
Turtle Bay Resort
Kahuku, Hawaii
03.2023 - 06.2024
- Organized special events such as holiday parties or corporate functions as requested by clients.
- Briefed banquet staff before each event, disseminating tasks and explaining timelines.
- Coordinated banquet-related food and beverage requirements with appropriate departments to drive service.
- Prepared banquet checks to obtain guest signatures and informed clients of payment procedures.
- Planned and coordinated all banquet events, while ensuring customer satisfaction.
- Managed inventory control systems to maintain adequate supplies for each event.
- Created detailed reports summarizing data related to banquet operations including sales, expenses, staffing levels.
Restaurant Manager
Turtle Bay Resort
Kahuku, Hawaii
10.2022 - 03.2023
- Monitored cash handling procedures to accurately charge customers.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Identified areas for improvement in operational processes and developed solutions accordingly.
- Managed payroll records accurately ensuring timely payment of wages.
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
- Monitored sales reports regularly to identify trends in customer preferences.
- Cultivated positive relationships with customers through excellent hospitality services.
- Monitored alcohol beverage service in compliance with local laws.
Culinary Pathway Program Manager
Polynesian Culture Center
Laie, Hawaii
03.2022 - 10.2022
- Led meetings with external and internal teams to align on project goals.
- Coordinated resources across departments to ensure that projects stayed on track and met deadlines.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Collaborated with executive team to ensure program alignment with organizational objectives.
- Attended networking events to identify program opportunities and develop product lines.
- Developed training modules and documentation to train staff.
Retail Sales Manager
Brigham Young University
Laie, Hawaii
01.2020 - 03.2022
- Developed and implemented sales strategies to enhance customer loyalty and increase revenue growth.
- Created weekly staff schedules based on store needs and employee availability.
- Ensured accurate daily transaction record keeping, including cash handling procedures.
- Managed inventory levels and ordering processes to optimize merchandise availability.
- Performed regular audits of stock levels across multiple stores using POS software.
- Utilized data analytics to identify trends and improve sales performance.
- Collaborated with marketing teams to produce promotional materials, including flyers and posters.
- Organized weekly staff meetings to assess progress towards monthly goals.
Guest Service Agent
Aston Waikiki Beach Hotel
Waikiki, Hawaii
11.2019 - 01.2020
- Executed check-in and check-out procedures for guests, ensuring adherence to established protocols.
- Responded to phone inquiries promptly, directing calls to appropriate departments.
- Utilized problem-solving techniques to resolve guest issues efficiently.
- Delivered concierge services, including restaurant recommendations and local attraction bookings.
- Promoted hotel loyalty programs to increase guest engagement.
- Processed payments accurately through point of sale systems.
- Upsold additional amenities to optimize guest satisfaction.
- Ensured compliance with safety regulations set by hotel management.
Education
Bachelor of Science (B.S.) - Hospitality Tourism Management
Brigham Young University-Hawaii
Laie, HI, US06.2019
Associate in Science (A.S.) - Culinary Arts
Westchester Community College
Valhalla, New York, US05.2014
Skills
- POS and management software proficiency
- Leadership and team management
- Customer service excellence
- Scheduling and labor management
- Inventory and supply chain management
- Financial acumen
- Food safety and sanitation knowledge
Certification
- ServSafe Manager
- CPR
References
References available upon request
Languages
Spanish, Native
Volunteer Experience
Team Leader – Project Management
Hawaiian Tourism, Honolulu, HI
September 2016 – October 2016
Timeline
Food & Beverage Manager
Mayflower Inn & Spa, Auberge Resorts Collection
11.2024 - Current
Senior Food & Beverage Manager
Hilton Stamford Hotel & Executive Meeting Center
07.2024 - 11.2024
Banquet Manager
Turtle Bay Resort
03.2023 - 06.2024
Restaurant Manager
Turtle Bay Resort
10.2022 - 03.2023
Culinary Pathway Program Manager
Polynesian Culture Center
03.2022 - 10.2022
Retail Sales Manager
Brigham Young University
01.2020 - 03.2022
Guest Service Agent
Aston Waikiki Beach Hotel
11.2019 - 01.2020
Bachelor of Science (B.S.) - Hospitality Tourism Management
Brigham Young University-Hawaii
Associate in Science (A.S.) - Culinary Arts
Westchester Community College
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