Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

ALINE MACUMU

Ellenwood,GA

Summary

Experienced professional with many years' success in mentoring and developing strong healthcare teams. Talented in assisting with non-invasive and minimally invasive procedures while monitoring patients and upholding highest standards of quality and safety.

Skilled healthcare professional prepared to excel in this role. Adept in endoscopic procedures with strong focus on patient care and safety. Proven ability to collaborate effectively within team and adapt to changing needs. Highly reliable and results-driven with expertise in equipment maintenance, sterilization, and patient preparation.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Endoscopy Technician

Grady Memorial Hospital( Endoscopy Lab)
04.2021 - 03.2025
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed maintenance on scopes following manufacturer's recommended schedules.
  • Calibrated video monitors prior to each procedure as required by departmental policy.
  • Operated specialized imaging systems such as CCD cameras during examinations.
  • Administered conscious sedation as needed during endoscopic procedures.
  • Ordered supplies necessary for endoscopic procedures according to established protocol.
  • Provided post-procedure patient education regarding diet, medication and follow-up instructions.
  • Ensured that all instruments used during endoscopic procedures were functioning properly before use.
  • Monitored patients during and after procedures to ensure safety and comfort.
  • Assisted physicians with endoscopic procedures such as esophagogastroduodenoscopies, colonoscopies, sigmoidoscopies, enteroscopies and biopsies and manometry
  • Communicated effectively with nursing staff concerning patient needs throughout procedure processes.
  • Prepared equipment, educational materials and pharmaceutical supplies to expedite patient discharge processes.
  • Transported and helped patients prior to and following procedures.
  • Assisted with transportation of scopes for repair and maintenance.
  • Educated patients on pre-procedure instructions, contributing to improved patient understanding and comfort.
  • Prescriptions ordered for patient’s prep- before the procedure
  • Explained all required procedures prep and follow up with physician orders for patient care.

Medical Front Office Coordinator

Lifeline Primary Care
06.2019 - 03.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Answered inquiries from patients.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Coordinated patient scheduling and appointment management to optimize clinic workflow.
  • Trained new staff on office protocols and electronic health record systems to enhance team performance.
  • Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
  • Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
  • Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
  • Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Nursing Assistant, Physician Assistant

Christ The King Medical Center,
05.2018 - 04.2019
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained accurate patient records, enhancing communication among medical personnel.
  • Trained new nursing assistants on protocols and best practices, fostering a cohesive work environment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.

Medical Receptionist

Urgent Care Center
01.2015 - 03.2018
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Coordinated insurance verification processes, ensuring accurate billing and reduced claim rejections.
  • Streamlined patient intake procedures, improving overall patient experience and satisfaction.
  • Trained new staff on office protocols and customer service best practices, fostering team cohesion.
  • Assisted in managing inventory of medical supplies, preventing shortages and optimizing procurement processes.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

Medical Assistant Diploma - Medical Assisting

Atierus Career College
Norcross, GA
08.2018

High School Diploma -

GSCC
KIGALI RWANDA
07.2012

Skills

  • Customer Service
  • Routine Laboratory Testing
  • Social Perceptiveness
  • Treatment Room Preparation
  • Conversant in Languages
  • Patient Feeding
  • Lab Equipment Calibration
  • Equipment Sterilization
  • Patient care
  • Vital signs monitoring
  • EKG administration
  • Medical equipment maintenance
  • Appointment scheduling
  • Communication skills
  • Team collaboration
  • Time management
  • Problem solving
  • Supply inventory management
  • OB/GYN procedures
  • Pulmonary function tests (pfts)
  • Ear irrigation
  • Medical terminology proficiency
  • Medical billing and coding
  • Fluent in [languages]
  • Phlebotomy
  • Certified in basic life support (BLS)
  • Immunization administration

Personal Information

Certification

  • CCMA - Certified Clinical Medical Assistant
  • First Aid/CPR Certified

Languages

English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual
Kinyarwanda
Native or Bilingual
Sp
Elementary

Timeline

Endoscopy Technician

Grady Memorial Hospital( Endoscopy Lab)
04.2021 - 03.2025

Medical Front Office Coordinator

Lifeline Primary Care
06.2019 - 03.2021

Nursing Assistant, Physician Assistant

Christ The King Medical Center,
05.2018 - 04.2019

Medical Receptionist

Urgent Care Center
01.2015 - 03.2018

High School Diploma -

GSCC

Medical Assistant Diploma - Medical Assisting

Atierus Career College

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