Aline Marbar

• Maintained a clean and organized workspace for optimal productivity and safety.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Used POS system to accurately enter orders and process payments.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Completed store opening and closing procedures and balanced tills.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Trained new employees in groups and in one-on-one scenarios.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Customer service: Greeting customers, answering questions, and helping them find products that meet their needs

Product knowledge: Learning about products so they can answer questions and make recommendations

Sales: Upselling products, promoting sales and new products, and encouraging customers to buy other products

Inventory: Checking and maintaining inventory, stocking shelves, and processing returns and exchanges

Store operations: Creating displays, hanging signs, and operating the cash register

Marketing: Helping with marketing campaigns, loyalty programs, and store promotions

Customer feedback: Providing customer feedback to the store manager

Training: Taking advantage of company training sessions and literature to stay current with products

Organization: Keeping store areas clean and organized