Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aline Pinheiro

Boca Raton

Summary

Dynamic professional with extensive experience at Plumbing Experts, excelling in payroll processing and employee relations. Proven track record of enhancing operational efficiency through meticulous attention to detail and critical thinking. Adept at managing payroll adjustments and fostering a collaborative workplace environment, ensuring compliance and timely support for 45 employees.

Overview

21
21
years of professional experience

Work History

Dispatcher Office Assistant

Plumbing Experts
09.2004 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of 35 fleet vehicles.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.

Office Manager

Plumbing Experts
12.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Payroll Administrator

Plumbing Experts
01.2019 - Current
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Processed payroll garnishments such as tax liens and child support.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed payroll data entry and processing for 45 employees to comply with predetermined company guidelines.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Managed employee records on database to maintain accuracy and updated information.
  • Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
  • Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Coordinated resolution of payroll discrepancies.
  • Processed manual checks for employees in accordance with company policies.
  • Assisted with recruitment and onboarding of new employees.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Education

No Degree - Accounting And Finance

Palm Beach State College
Lake Worth, FL
05-2013

Skills

  • Payroll processing
  • Maintaining employee records
  • Timekeeping management
  • Payroll auditing
  • New hire processing
  • HR support
  • Payroll tax filing
  • Bookkeeping skills
  • Payroll adjustments
  • Employee onboarding
  • Wage verification
  • Data review
  • Payroll deductions
  • Overtime calculation
  • Expense reimbursements
  • Report writing
  • Benefits administration
  • Upgrading systems
  • Garnishments handling
  • Direct deposit setup
  • Reviewing timesheets
  • Record maintenance
  • Child labor laws
  • Resolving payroll problems
  • Coordinating retirement benefits
  • Reporting and documentation
  • Attention to detail
  • Critical thinking
  • Microsoft office
  • E-mail and telephone communication
  • Paperwork processing
  • Employee relations
  • Customer service
  • Timecard management
  • Decision-making
  • Pay adjustments
  • Automated and manual check processing
  • Vacation and leave tracking
  • Dependable and adaptable
  • Filing
  • Account balancing
  • Intuit quickbooks

Languages

Portuguese
Native or Bilingual
Spanish
Elementary

Timeline

Payroll Administrator

Plumbing Experts
01.2019 - Current

Office Manager

Plumbing Experts
12.2018 - Current

Dispatcher Office Assistant

Plumbing Experts
09.2004 - Current

No Degree - Accounting And Finance

Palm Beach State College

Similar Profiles

CREATE PROFILE
Aline Pinheiro