Aline Rangel

• Checked flight manifests to ensure accuracy of luggage loaded onto planes.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Collected, sorted and checked baggage tags against flight lists.
• Assisted passengers with special needs or requests regarding their baggage.
• Coordinated day-to-day schedules, tasks and positions for ground crew.
• Resolved issues related to misplaced or lost baggage.
• Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
• Positioned and pushed aircraft from remote airport locations to specified areas for operation.
• Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
• Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
• Participated in team meetings to discuss performance, safety, and operational improvements.
• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
• Used scanners to track parcel information, condition or receipt.
• Implemented company policies regarding baggage handling and customer service.
• Adhered to strict timelines for the turnaround of flights.
• Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
• Participated in regular safety drills and training sessions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Achieved consistently high customer scores due to exceptional service. (4.9+ rating score on both platforms)
• Monitored traffic conditions and applied defensive strategies to avoid accidents. Clean driving record.
• Transported clients to events and programs according to activity schedule.
• Saved on gas costs every month by planning more efficient routes.
• Interacted with customers pleasantly to meet needs and drive satisfaction.

Provided catering services to different offices in the city.

Duties included, but not limited to: set up cafeteria area for meal, serve meals, clean up, keep data on food consumed and coordinate future meal plans, deal directly with office employees.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Upheld strict quality control policies and procedures during customer interactions.
• Made outbound calls to obtain account information.