Aline Ribeiro
Frisco,TX
Summary
Experienced professional with solid background in food service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
18
18
years of professional experience
Work History
Server
Fogo de Chao
Plano, TX
04.2023 - Current
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritize multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guests dissatisfaction and negative reviews.
- Teamed up with my partners to provide a five-star service.
- Checked in with guests throughout meal service to verify satisfaction with each course, replenishing drinks, plates, and catering to additional requests.
- Displayed enthusiasm and knowledge about the restaurant's menu and products suggesting additional items to increase sales.
- Assisted with training new staff members to ensure proper procedures and Fogo de Chão's standards were followed at all times.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and orders, reducing errors and complaints. In addition, memorized frequent customers preferences to build relationships and loyalty.
- Resolved customer complaints and inquiries in a timely manner.
- Attended restaurant required trainings and meetings, improving skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Assisted in private events and special occasions.
Host /Cashier Team Lead
Hard Rock Cafe
Belo Horizonte, Minas Gerais
12.2005 - 12.2008
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Balanced cash drawers at the end of each shift.
- Assisted servers in seating guests by escorting them to their tables.
- Processed payments from customers using a POS system.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Checked identification for guests who appeared under age 21.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new cashiers on proper use of registers and store policies.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Education
Bachelor of Arts - Turism / Administration
Centro Universitário Newton Paiva
Brazil09-2005
Skills
- Strong work ethic
- Organizational skills
- Foreign language proficiency
- Multitasking abilities
- Teamwork and collaboration
- Continuous improvement
- Food and beverage knowledge
- Adaptability and flexibility
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
Fogo de Chao
04.2023 - Current
Host /Cashier Team Lead
Hard Rock Cafe
12.2005 - 12.2008
Bachelor of Arts - Turism / Administration
Centro Universitário Newton Paiva