Aline Sanchez
Olathe
Summary
Recent graduate with dual degrees in Political Science and Philosophy, bringing strong analytical thinking and communication skills to a career in sales. Proven track record in customer service and relationship-building through roles as Head Cashier at The Home Depot, Administrative Assistant, and Customer Service Representative at U.S. Bank. Skilled in problem resolution, interpersonal communication, and creating positive customer experiences. Highly motivated to leverage customer-focused expertise and a passion for connecting with people to drive sales success.
Overview
8
8
years of professional experience
Work History
Fitness Advisor
Genesis Health Clubs
08.2025 - Current
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Expanded customer base through cold calling, networking, and relationship building.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
U.S. Bank
07.2023 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Head Cashier
The Home Depot Inc
03.2018 - 07.2024
- Assist any customers with final checkout, maintain a clean work environment, answer any questions customers may have
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers in customer service techniques and operational standards.
- Resolved customer inquiries and complaints effectively, fostering positive relationships with clientele.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
STUDENT ADMINISTRATIVE ASSISTANT
Kansas State University
05.2021 - 05.2023
- Assisted development and implementation of new administrative procedures.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Other miscellaneous tasks
- Managed communication between departments to streamline administrative workflows and enhance collaboration.
- Managed multiple projects concurrently by prioritizing tasks and working efficiently under tight deadlines, ensuring successful completion of all responsibilities.
COMMUNITY ASSISTANT
08.2020 - 05.2021
- Assist residents with any problems in the building, organized mail received, and answered phone calls and email in a professional manner.
Education
Bachelor of Science - Political Science
Kansas State University
Manhattan, KS05-2025
Bachelor of Science - Philosophy
Kansas State University
Manhattan, KS05-2025
Skills
- Strong interpersonal skills
- Quick learner
- Effective communication with customers
- Effective call handling
- Efficient time management
- Client satisfaction management
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Fitness Advisor
Genesis Health Clubs
08.2025 - Current
Customer Service Representative
U.S. Bank
07.2023 - 07.2025
STUDENT ADMINISTRATIVE ASSISTANT
Kansas State University
05.2021 - 05.2023
COMMUNITY ASSISTANT
08.2020 - 05.2021
Head Cashier
The Home Depot Inc
03.2018 - 07.2024
Bachelor of Science - Political Science
Kansas State University
Bachelor of Science - Philosophy
Kansas State University
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