Aline Zanon
Foster City,CA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
17
17
years of professional experience
Work History
Sales Manager
The Local Juicery
01.2022 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Account Manager
IFood S/A
03.2018 - 04.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
Account Manager - B2B Business Development
Telefonica S.A, Movistar
06.2011 - 03.2018
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Prepared sales presentations for clients showing success and credibility of products.
Financial Analyst
Zanon Comercio De Alimentos
02.2006 - 06.2011
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Collaborated to develop and maintain targeted profit plans to sustain growth.
- Determined pricing, margins and risk factors for active and proposed projects.
- Prepared reports used in making key decisions.
- Supported executives by conducting research, reporting and documentation.
- Supported with fiscal closings, budget allocation and daily business operations.
Education
Bachelor of Science - Nursing Practice
Universidade Federal Do Rio De Janeiro
Rio De Janeiro , Brazil01.2006
Skills
- Verbal and Written Communication
- Goals and Performance
- Motivational Techniques
- Sales Records Management
- Sales Territory Growth
- Negotiations Expert and Strong Deal Closer
- Complex Project Negotiations
- Database Management
- B to B Sales
- Persuasive Negotiations
Accomplishments
- Named "Manager of the Year" in 2014 / 2013 / 2012.
- Market opening in a new city with 180% growth in the second year ( 2018 / 2019)
Languages
English
Full Professional
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Sales Manager
The Local Juicery
01.2022 - 01.2023
Account Manager
IFood S/A
03.2018 - 04.2021
Account Manager - B2B Business Development
Telefonica S.A, Movistar
06.2011 - 03.2018
Financial Analyst
Zanon Comercio De Alimentos
02.2006 - 06.2011
Bachelor of Science - Nursing Practice
Universidade Federal Do Rio De Janeiro