Aline Bochnakian
São Paulo,Brazil
Summary
Experienced hospitality professional with 17 years of guest service expertise and a degree in Hospitality Management.
Skilled in cultivating positive relationships with members and colleagues to deliver exceptional experiences.
Strong communication and interpersonal abilities for effective collaboration within team settings. Eager to contribute skills and background to support team in achieving Club objectives.
Overview
18
18
years of professional experience
Work History
Guest Service Agent - H2B Visa
Wianno Club
05.2025 - Current
- In charge of Front Desk afternoon shift.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
F&B - To Go Department Captain - H2B Visa
Frenchman's Creek Beach and Country Club
10.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent member experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Utilized knowledge of menu to make recommendations, enhancing member dining experience.
F&B - To Go Department Captain - H2B Visa
Frenchman's Creek Beach and Country Club
10.2023 - 05.2024
Guest Services Agent - H2B Visa
Wianno Club
05.2023 - 10.2023
F&B - To Go Department Captain - H2B Visa
Frenchman's Creek Beach and Country Club
10.2022 - 05.2023
Guest Services Agent - H2B Visa
Wianno Club
05.2022 - 10.2022
WaitStaff H2B Visa
Frenchman's Creek Beach and Country Club
11.2021 - 05.2022
WaitStaff - J-1 Trainee Program
Frenchman's Creek Beach and Country Club
11.2020 - 08.2021
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address members inquiries effectively.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Merchandise - Fitness Department
Decathlon Sporting Goods
12.2017 - 04.2019
- Implemented creative merchandising strategies that showcased products effectively while maximizing retail space utilization.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Streamlined checkout process for customers, reducing wait times and increasing overall efficiency in the retail space.
- Established strong relationships with retail store managers, ensuring seamless collaboration for in-store events and promotions.
Cultural Representative Guest Relations
Walt Disney World Resort
03.2015 - 03.2016
- Provided guests with above-and-beyond service
- Parks information - Times Guides, detailing show and parade information. Up-to-the-minute theme park news
- Dining Reservation
- Ticket upgrade
- Lost and Found
- Lost Guest retrieval
- General assistance
Housekeeping Manager Assistant
Sheraton São Paulo WTC
05.2014 - 02.2015
- Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
- Worked on team of 50 staff members to service 294 rooms daily
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
J1 - Hospitality Management Trainee
Hilton Minneapolis
04.2013 - 04.2014
- Front Desk and Housekeeping training
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action
- Overseeing staff performance on a daily basis
- Gained knowledge of company policies, protocols and processes.
Guest Service Agent
Sheraton São Paulo WTC
06.2012 - 04.2013
- Greeted guests upon arrival and offered assistance
- Provided guest assistance, including recommendations for tourist attractions
- Assisted guests with check-ins, account inquiries and any additional services needed
- Recommended hotel services or amenities that guest may find useful
- Arranged for transportation to and from airport, train station and events for visitors
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Reservation
Transamérica Prime International Plaza
02.2010 - 05.2012
- Support customers in person, on the phone, online or a combination of these
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Worked closely with front desk to ensure full occupancy
Cultural Representative -Super Greeter
Walt Disney World Resort
05.2010 - 08.2010
- Assist Brazilian tour groups and guests with translation and tips for visiting Disney Parks and Resorts
- Engage in conversation to share Brazilian culture with guests from all over the world
Bilingual Guest Service Agent
Transamérica Prime International Plaza
09.2008 - 01.2010
- Greeted guests upon arrival and offered assistance
- Provided guest assistance, including recommendations for tourist attractions
- Assisted guests with check-ins, account inquiries and any additional services needed
- Recommended hotel services or amenities that guest may find useful
- Arranged for transportation to and from airport, train station and events for visitors
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Guest Service Agent
Mercure Apartments Nortel – Accor Hotels
07.2008 - 09.2008
- Greeted guests upon arrival and offered assistance
- Provided guest assistance, including recommendations for tourist attractions
- Assisted guests with check-ins, account inquiries and any additional services needed
- Recommended hotel services or amenities that guest may find useful
- Arranged for transportation to and from airport, train station and events for visitors
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Merchandise
Walt Disney World Resort
10.2007 - 04.2008
- Helped demonstrate and sell Disney products to guests from all over the world.
- Provided information, stocked and cleaned shelved, always interacting with guests.
Education
UCF - J-1 Academic Program
University of Central Florida – Rosen College of Hospitality Management
Orlando, FL - USA01.2008
Bachelor of Hospitality Management -
FASSESC – Faculdades Integradas Assesc
Florianópolis, SC - Brazil01.2005
Skills
- Intermediate Spanish
- Teamwork
- Time management
- Hospitality service expertise
- Multitasking and organization
Timeline
Guest Service Agent - H2B Visa
Wianno Club
05.2025 - Current
F&B - To Go Department Captain - H2B Visa
Frenchman's Creek Beach and Country Club
10.2024 - 05.2025
F&B - To Go Department Captain - H2B Visa
Frenchman's Creek Beach and Country Club
10.2023 - 05.2024
Guest Services Agent - H2B Visa
Wianno Club
05.2023 - 10.2023
F&B - To Go Department Captain - H2B Visa
Frenchman's Creek Beach and Country Club
10.2022 - 05.2023
Guest Services Agent - H2B Visa
Wianno Club
05.2022 - 10.2022
WaitStaff H2B Visa
Frenchman's Creek Beach and Country Club
11.2021 - 05.2022
WaitStaff - J-1 Trainee Program
Frenchman's Creek Beach and Country Club
11.2020 - 08.2021
Merchandise - Fitness Department
Decathlon Sporting Goods
12.2017 - 04.2019
Cultural Representative Guest Relations
Walt Disney World Resort
03.2015 - 03.2016
Housekeeping Manager Assistant
Sheraton São Paulo WTC
05.2014 - 02.2015
J1 - Hospitality Management Trainee
Hilton Minneapolis
04.2013 - 04.2014
Guest Service Agent
Sheraton São Paulo WTC
06.2012 - 04.2013
Cultural Representative -Super Greeter
Walt Disney World Resort
05.2010 - 08.2010
Reservation
Transamérica Prime International Plaza
02.2010 - 05.2012
Bilingual Guest Service Agent
Transamérica Prime International Plaza
09.2008 - 01.2010
Guest Service Agent
Mercure Apartments Nortel – Accor Hotels
07.2008 - 09.2008
Merchandise
Walt Disney World Resort
10.2007 - 04.2008
UCF - J-1 Academic Program
University of Central Florida – Rosen College of Hospitality Management
Bachelor of Hospitality Management -
FASSESC – Faculdades Integradas Assesc
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