Alinson Avalos Corcuy

• Assist, guide, and direct passengers at each point of contact, in accordance with established procedures, to ensure safe flight operations and quality service. Ensure excellent customer service by meeting their needs and requirements to guarantee continuous improvement within the organization. Support the Supervisor, Lead Agent, or other collaborators in the event of delays, interrupted flights, overbooking, or cancellations, while performing assigned duties to guarantee continuous improvement within the organization.

Accomplished multiple tasks within established timeframes.

• Maximized performance by monitoring daily activities and mentoring team. members.

• Developed and maintained relationships with customers and suppliers through account development.

• Improved safety procedures to create safe working conditions for workers. Opened and closed the location, and monitored shift changes to uphold successful operations strategies and maximize business success.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Handled assignments independently, with good judgment and critical thinking skills.

Organized, maintained, and updated information in computer databases. • Welcomed customers with a friendly greeting, answered general questions, gathered the nature of the visit, and directed them to specific offices.

INMOBILARIA SION INTERNACIONAL, Santa Cruz Bolivia

• Kept reception area clean and neat to give visitors positive first impression. Responded to inquiries from callers seeking information.

• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

ASFADE SRL SPECIAL SERVICES, Santa Cruz

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Resolve telephone bills, service and payment concerns.