Alioune Maguatt
Aviation Crew Chief
Dallas,NC
Summary
professional and well-versed in developing high quality performances-minded teams, ready to tackle real-world challenges and achieve vital targets. Upholds company compliances, standards, procedures, and protocols while preparing and updating personnel for challenging tasks. Offering exceptional judgment, superior work ethic and attention to detail combined with reliable, dedicated nature.
Overview
23
23
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Crew chief
American Airlines
07.2022 - Current
- Communicate effectively with junior teams, promoting professional growth, addressing concerns promptly to maintain preventive maintenance on aircraft, Identifying potential risks and creating contingency loading and unloading baggage, arrival and departure utilizing saber system for DG creating NOTOC, conduct an supportive a thorough working environment for team members on key roles to maintain flexibility for all job functions needed to ensure a safe and timely aircraft return.
Quality Assurance Manager
MG Foods Canteen
01.2022 - 08.2022
- Contributes to developing and execution product food safety and quality control programs, supports company goals, operational excellence, customers satisfaction, and producing wholesome foods
- Adhere to State USDA, FDA, FSMA regulations and requirements for HACCP, Sanitation, GMP’s, along with company prerequisite programs, meets corrective actions and preventive food safety standards accordingly
- Manage Allergen Program, ensuring accurate allergen labeling finished food product and controlled prevention of allergen cross containment
- Performs risk-based Listeria monocytogenes sampling monitors bi-weekly visits approximate 15 sites
- Evaluate results pre-check with cross functional teams along with quality assurance manager, ensure corrective action plans are issued and pursued for coaching improving both measurable and positive results
- Schedule and engage meetings with production leadership management, ensuring adherence to compliance are met for all CCP’s
- Establishes robust quality documentation traceability production pre-shipment verification, order production supplies system
- Maintained departmental budget requirements
Fleet service Agent
American Airlines (FSA)
07.2021 - 07.2022
- Coordinates cross-functional setup to resolve complex issues impacting fleet performances including equipment for aircraft arrival, wing walk, chock main gear upload, download aircraft, support gate check, communicate with senior leadership for additional task and findings
- Proactively monitors close flight, assist in push plane out of gate when necessary
Assistant Production Manager
The Fresh Market
11.2020 - 01.2021
- Manages daily operations safety protocols effectively ensuring all tasks accurate and efficiently completed
- Ensuring all employees adhered to safety Performed food quality checks from vendors prior to acceptance of food(s) from vendor
- Delivering operating plans and growth objectives
- deliver supplies
- Implement performance, quality and efficiency measures to achieve aggressive production goals by provided excellent customer service
- Responds to customer inquiries regarding food service, quality relations, by addressing customer complaints questions and resolution
Fueling Supervisor
Charlotte Douglas International Airport
03.2019 - 11.2020
- Ensuring effective operations of air carrier fueling functions
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Translating directives to international pilots for aircraft refuel
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows setting clear expectations for staff members during grievance
- Ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner
- Uphold the company's commitment to Equal Employment Opportunity
Regional Fuel Dispatch Coordinator
Charlotte Douglas International Airport
09.2018 - 03.2019
- Communicate flight release and fuel load information to appropriate operations
- Maintain lines of communication with line operations and air carriers through the use of two-way radios
- Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
- Coordinate operations with airline and ground handlers, maintain flight logs and update flight schedules
- Coordinate with departments in billing for services rendered and compile information for each flight and submit for final bill preparation
- Schedule flight accommodations upon flight delays, dispatch traffic via phone, assist in planning, control and gate reassignments
- Passenger assistance services as needed,weigh and balance aircraft requirements in accordance to airline restrictions
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
Assistant Cook Manager
Icicle Seafood
06.2012 - 08.2018
- Supervise and support more than 400 staff members, as head chef in managing daily operations, including scheduling, budgeting, and purchasing necessary supplies.
- Monitor plant sanitation and employee practices to ensure compliance with State & Federal regulations, Customer Requirements, and 3rd Party Audit standards
- Work in a remote location onboard a vessel and in a multi-cultural environment
- Prepared high-quality dishes efficiently under time constraints, maintaining consistency in taste and presentation during peak hours.
- Delight customers and provide them with prompt and courteous service or assistance
- Maintained high standards of cleanliness and sanitation by enforcing strict adherence to food safety guidelines within the kitchen staff.
- Train new Seafood employees, and cross-train other staff in the Seafood department
- Control freshness by coding all product and pulling out-of-code merchandise daily
- Adapt to ever-changing high volume demands of retail while working in a cross-functional team environment
- Build and publish production reports to accurately track throughput, yield, and labor costs
- Ensured timely delivery of meals during catering events, coordinating efforts between the kitchen team members for seamless execution.
- Working with Plant Manager to set measurable production objectives for the season
- Oversee production of safe and high-quality products with keen focus on recovery and throughput
- Implemented cost-saving measures through careful ingredient selection without compromising dish quality or taste profiles.
- Observe shift operating hours at all times as scheduled
- Enhanced kitchen efficiency by streamlining meal preparation processes and effectively delegating tasks to team members.
- Check products for quality, count, and condition
- Check and verify incoming shipments to ensure that items listed on vendor invoices are all delivered
- Observe all store rules and Company Policies.
- Collaborated closely with other departments such as front-of-house staff to ensure smooth service flow during busy periods.
HMS Host
Charlotte Douglas International Airport
09.2001 - 06.2012
- Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
- Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors on order procedures
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
- Maintains an awareness of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
- Maintains an awareness of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with law
- Uses judgment and discretion to resolves routine questions and problems and refers more complex issues to higher levels
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Monitors progress towards unit goals and assigns associates to meet those objectives
- Provides input and recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
- Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor degree in Business Management -
University of Nouakchott-Mauritania West Africa
Skills
Crew Leadership
Certification
NEHA HACCP Manager Certified, 12/2021
Summary Of Qualification
Results-oriented professional with 15 years of Food Safety service and customer service experience in employee relations and communicating effectively with all levels of leadership, customers, and employees. Specializing in de-escalations with a track record of improving company leadership while assisting those who are interested in achieving their professional goals. In-depth knowledge of principles and processes of customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
Timeline
Crew chief
American Airlines
07.2022 - Current
Quality Assurance Manager
MG Foods Canteen
01.2022 - 08.2022
Fleet service Agent
American Airlines (FSA)
07.2021 - 07.2022
Assistant Production Manager
The Fresh Market
11.2020 - 01.2021
Fueling Supervisor
Charlotte Douglas International Airport
03.2019 - 11.2020
Regional Fuel Dispatch Coordinator
Charlotte Douglas International Airport
09.2018 - 03.2019
Assistant Cook Manager
Icicle Seafood
06.2012 - 08.2018
HMS Host
Charlotte Douglas International Airport
09.2001 - 06.2012
Bachelor degree in Business Management -
University of Nouakchott-Mauritania West Africa