Alirio Barboza

Stow and Pick

• Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
• Maintained accurate inventory records by scanning barcodes for items received.
• Ensured accurate order fulfillment by picking orders using scanners.
• Maintained a clean and organized work area to ensure safety standards were met.
• Ensured safety protocols were followed while operating heavy machinery.

Decant (PG)

• Operated pallet jacks and machines in a safe manner while loading and unloading items.
• Facilitated training sessions for new problem solvers on problem-solving techniques and best practices.
• Conducted regular follow-ups with associates to ensure their needs were being met satisfactorily.
• Analyzed existing processes, identified areas of improvement, and recommended changes that would increase efficiency.

CRETS

• Processed returned items, including verifying condition and accuracy of product information.
• Inspected returned products for damage or missing components before processing the return.
• Performed audit tests to evaluate internal control systems and evaluated the accuracy of associates.

ICQA

• Performed cycle counts to ensure accuracy of inventory levels and identified discrepancies for resolution.
• Maintained accurate records of daily inventory activities and ensured compliance with company guidelines.
• Verified product information, such as quantity and quality, against virtual inventory.

• Answered incoming calls providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Stow and Doc Associates

• Using a handheld scanner to sort the products into the corresponding bins.
• Always keeping the area clean and tidy to comply with quality and safety protocols.
• Moved pallets and boxes from the unloading docks to the floor to be stored.
• Used electric forklifts and electric pallets to safely move pallets of items.
• Transported materials and pallets between areas to keep safety procedures and correct lifting techniques to prevent injuries.

Problem Solve and Damage land.

• Packages examined for damage for classification, repacking, and storage route.
• Maintaining communication by Chime with PA and MG for reports of completed jobs.
• Made decisions and resolved issues using critical thinking and analytical skills.
• Defined and determined cause of problem to identify, prioritize, and select alternatives.

IOL, ISS, and Cubidscan.

• Request a report on the objective to be met on the day to start the analysis and decision making.
• Search and location of physically or virtually lost inventory to give indications for its storage.
• Communication with OMs by radio and use of expert problem solving permits to solve any problem with the building's inventory.
• Communication with vendors via email to solve problems with description or details of registered items with non-compatible descriptions.
• Use of a digital scaler to obtain real measurements of items with incorrect descriptions.

Amnesty AR Floor.

• Detection of collisions or problems on the AR floor with the use of Amnesty and Kindle permissions.
• Path layout and communication with the central desk of Amnesty for faster problem solving.
• Use of security controls to enter or exit the AR floor.

• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Delivered goods and services to customers on time and in excellent condition.
• Achieved consistently high customer scores due to exceptional service.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.

• Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities
• Managed scheduling, training and inventory control.
• Planned delivery routing, team workflows and promotional initiatives.
• Recruited, hired and trained crew members on application of customer relations and customer service.
• Motivated and evaluated personnel for performance improvement and goal achievement
• Presented performance and productivity reports to Owners.