Aliro Oviedo Sanchez
Hermosillo,Sonora
Summary
Seasoned Operations Manager and talented leader with over 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
26
26
years of professional experience
Work History
Operations Manager
Results CX
02.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Talent Acquisition Lead
Results CX
01.1998 - 01.2017
- Developed effective relationships with external recruitment partners, ensuring alignment with company values and hiring objectives.
- Conducted thorough pre-employment screenings for potential hires, including background checks and reference verifications.
- Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.
- Built strong relationships with industry professionals through networking events and association memberships.
Education
Associate of Applied Science - Accounting
Monroe College
The Bronx, NY06.1993
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Employee Motivation
- Staff Development
- Client Relationships
Accomplishments
- Improved client relations by nurturing a strong partnership through open lines of communication.
- Assigned to several accounts at risk from company separation. All accounts retained.
- Increased revenue by acquiring new lines of business due to improved productivity.
- Supervised team of 123 staff members.
- Achieved Best OM recognition on several occasions by exceeding performance expectations in all KPIs.
- Promoted several team members through staff development.
- Reduced operational expenses by reducing attrition and controlling attendance.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Results CX
02.2011 - Current
Talent Acquisition Lead
Results CX
01.1998 - 01.2017
Associate of Applied Science - Accounting
Monroe College