Alis Murray
Katy
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
6
6
years of professional experience
Work History
Security Professional
Brookfield Properties
10.2023 - Current
- Record incident reports with detailed accounts of occurrences.
- Maintain situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Conduct thorough investigations of security incidents, identifying root causes and implementing corrective actions to prevent recurrence.
- Respond quickly to emergency situations to assess and deflect issues.
- Communicate with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitor CCTV cameras and alarm systems for security breaches.
Hospitality Specialist
JSX
08.2022 - 09.2023
- Maintained, cleaned and sanitized interior of aircraft.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.
- Collaborated with team members to efficiently clean large commercial aircraft within strict time constraints.
Customer Service Representative
USAA
09.2021 - 09.2022
- Answered customer telephone calls email, and live chat promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Worked under limited direct supervision to identify and recommend thoughtful trade-offs for the member and USAA.
- Identified and confirm the member’s immediate request(s) and works to resolve issues.
- Maintain high levels of member satisfaction consistent with USAA’s core values and demonstrate a dedication to quality through member interactions.
Health Screener
Cox Health
03.2021 - 11.2021
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Customer Service Representative
Big Air
09.2019 - 03.2021
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Participated in ongoing training sessions to stay updated on industry best practices, ensuring optimal performance in the role.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
- Educated visitors on park rules and regulations, fostering a safe environment for all guests.
Education
Associate of Arts - Criminal Justice
Ozark Technical Community College
Hollister, MO12-2021
High School Diploma -
Branson High School
Branson, MO05-2019
Bachelor of Science - Administration of Justice, Minor Forensic Science
Texas Southern University
Houston, TX12-2025
Skills
- Credit card processing
- Documentation and reporting
- Microsoft (Word, Excel, Powerpoint)
- Customer services
- Customer engagement
- Multi-line phone/ chat talent
- Typing 44 WPM
- Complaint resolution
- Account management
- Clerical Support
- Decision-Making
- Critical Thinking
Timeline
Security Professional
Brookfield Properties
10.2023 - Current
Hospitality Specialist
JSX
08.2022 - 09.2023
Customer Service Representative
USAA
09.2021 - 09.2022
Health Screener
Cox Health
03.2021 - 11.2021
Customer Service Representative
Big Air
09.2019 - 03.2021
Associate of Arts - Criminal Justice
Ozark Technical Community College
High School Diploma -
Branson High School
Bachelor of Science - Administration of Justice, Minor Forensic Science
Texas Southern University
Similar Profiles
David WilliamsDavid Williams
Leasing Consultant (Lease Up) at Brookfield PropertiesLeasing Consultant (Lease Up) at Brookfield Properties
Kevin TorresKevin Torres
Property Administrator at Brookfield PropertiesProperty Administrator at Brookfield Properties
NIKHITHA KASHANIKHITHA KASHA
Salesforce Developer at Brookfield PropertiesSalesforce Developer at Brookfield Properties
Ehi Okojie ZiworitinEhi Okojie Ziworitin
Patient Care Nursing Assistant at Methodist Hospital WestPatient Care Nursing Assistant at Methodist Hospital West
Nicole LouvanNicole Louvan
Consumer Electronics Support Agent at Geek SquadConsumer Electronics Support Agent at Geek Squad