Alisa Ables
Horn Lake,MS
Summary
Self-motivate Central Support brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Central Support Assistant
O'Reilly Auto Parts
06.2019 - Current
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Monitored employee and customer interactions to assess quality of service.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Customer Service Representative, Sales Associate
Columbia Sportswear
04.2017 - 07.2019
- Outgoing and friendly, with [5] years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Graduated -
Southaven High School
Skills
- Customer service
- Microsoft excel
- Communication skills
- Microsoft Outlook
- Technical Support and Assistance
- Documentation review
- Operational Support
- Microsoft Windows
- Microsoft PowerPoint
- Adobe Systems Adobe Acrobat
- Mozilla Firefox
- Application Support
- Microsoft Word
Timeline
Central Support Assistant
O'Reilly Auto Parts
06.2019 - Current
Customer Service Representative, Sales Associate
Columbia Sportswear
04.2017 - 07.2019
Graduated -
Southaven High School