Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
Generic

Alisa Alexander

Detroit,MI

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Skilled Patient Care Coordinator familiar with case management and care planning.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

DirectRx Pharmacy
08.2023 - 10.2023
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Performed as subject matter expert for case management processes.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.

Sales Associate

Nordstrom Rack
04.2022 - 09.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.

Return Agent

Enterprise Rental
09.2021 - 05.2022
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
  • Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
  • Partnered with outside sales to identify critical accounts with growth opportunities.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.

Shift Leader

Tropical Smoothie Cafe
07.2019 - 01.2021
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

Esthetician Program -

Multimedia Makeup Academy
03.2023

High School Diploma -

University Prep Academy High School
06.2020

Skills

  • Money Management
  • Leadership
  • Admin Assistant
  • Customer Support
  • Retail Sales
  • Organization
  • POS
  • MS Office
  • Communication
  • Problem-solving
  • Organizational standards
  • Patient Care Coordination
  • Appointment Scheduling
  • Articulate Communication
  • Medical Data Collection
  • Patient Education
  • Database coordination
  • Payment Collection
  • Insurance Practices
  • Administrative supervision
  • Interdepartmental Collaboration
  • Office Administration

Leadership Experience

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Communication Skills

Implemented procedures in which would lead the team to be most successful while also feeling like they are being heard and understood.

References

Available upon request.

Timeline

Patient Care Coordinator

DirectRx Pharmacy
08.2023 - 10.2023

Sales Associate

Nordstrom Rack
04.2022 - 09.2022

Return Agent

Enterprise Rental
09.2021 - 05.2022

Shift Leader

Tropical Smoothie Cafe
07.2019 - 01.2021

Esthetician Program -

Multimedia Makeup Academy

High School Diploma -

University Prep Academy High School
Alisa Alexander