Alisa Avdalyan

• Assisted patients directly with treatment plans, providing guidance, support, and education to enhance adherence and outcomes.

Managed and coordinated logistics for medication delivery, ensuring timely and accurate fulfillment of prescriptions.

• Gathered and communicated feedback from providers and patients to improve service quality and support clinical programs.
• Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
• Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
• Delivered support to medical staff in completion of patient paperwork.
• Helped address client complaints through timely corrective actions and appropriate referrals.

• Developed and maintained relationships with key customers, resulting in increased sales.
• Developed strategic plans for expanding existing accounts into new territories.
• Responsible for promoting key IVIG products and portfolio to targeted healthcare specialties including neurology, immunology, and pulmonology.
• Management and development of key advocacy and account relationships for growth in multiple healthcare channels.

• Conducted business analysis, actively prospect for new business within assigned accounts and call plan direction, develop account strategies with District Manager (i.e., identifies key accounts, develops specific plans for penetration).
• Effectively penetrated new and current accounts to increase sales in the assigned territory.
• Used Excellent communication skills to develop and maintain professional relationships with Hematology/ Medical Oncologists in private practices, medical group practices, academic medical centers and support staff.
• Awarded President's Club
• Awarded Millionaire Club

• Developed a trusted advisor relationship with physician offices, key accounts, customer stakeholders and executive sponsors.
• Provided superior customer service by responding quickly to inquiries, resolving issues, and following up promptly on orders.
• Utilized CRM software to track leads, generate reports, update contact information, and manage client accounts.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.