Alisa Bodden
Houston,TX
Summary
Experienced and reliable customer service representative with extensive experience providing assistance in customer care. Strong dedication to helping customers resolve issues, and cultivating a positive image of the company. Compassionate team player, known for high productivity and efficient completion of tasks. Highly motivated, and displays strong communication skills. Ensuring comfort and security for customers during all interactions, regardless of significance. Lastly, I always put my best foot forward by allowing dedication and efficiency to be my most prominent and effective tools in executing a successful representation of behavior in the workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
UPS
Houston, TX
01.2024 - 04.2025
- Prepared merchandise for purchase or rental.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Completed and certified notary services.
- Completed printing jobs and services of multiple sizes.
- Assisted customers with product selection, pricing and availability.
- Ensure packages to be safely prepped and packaged to be shipped to the correct recipient's location
- Processed sales transactions accurately and efficiently at the cash register.
- Answered telephone to give callers store information and look up order details.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Patient Transport Aide
Pratt Health Care
Houston, TX
10.2023 - 12.2024
- Provided emotional support and reassurance to patients and their families during transport.
- Assisted patients with transfer from stretcher to wheelchair and vice versa.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
- Assisted patients with mobility, including helping them in and out of wheelchairs, beds, and transport vehicles.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Greeted patient and explained transport plan and destination.
- Monitored patient condition during transport, promptly reporting any changes to nursing staff.
- Answered questions from family members about the status of their loved ones who were being transported.
Cashier Team Lead
Shell Gas Station
Houston, TX
02.2022 - 08.2024
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Warehouse Worker
Amazon
Houston, TX
03.2022 - 07.2023
- Assembled orders according to customer requests.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Inspected damaged goods prior to disposal or return to vendor.
- Received and tracked incoming inventory shipments.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Operated scanners, computers, and other equipment to track orders.
- Investigated any reported problems regarding shipping errors or damages.
Education
Bachelor of Arts - Psychology
Houston Baptist University
Houston, TX08-2025
High School Diploma -
Elsik High School
Houston, TX05-2019
Some College (No Degree) - Psychology
Houston Community College
Houston, TXSkills
- Patient care
- Customer service
- Data entry
- Record management
- Team collaboration
- Empathy development
- Time management
- Emotional support
- Conflict resolution
- Damage prevention
- Safety precautions
- Equipment maintenance and repair
- Reliability
- Detail orientation
- Adaptability and flexibility
- Order picking and processing
- Inventory control
- Shipment tracking
- Storage area maintenance
- Documentation skills
- Problem-solving
Certification
- LICENSED NOTARY
- CPR CERTIFIED
Timeline
Package Handler
UPS
01.2024 - 04.2025
Patient Transport Aide
Pratt Health Care
10.2023 - 12.2024
Warehouse Worker
Amazon
03.2022 - 07.2023
Cashier Team Lead
Shell Gas Station
02.2022 - 08.2024
Bachelor of Arts - Psychology
Houston Baptist University
High School Diploma -
Elsik High School
Some College (No Degree) - Psychology
Houston Community College
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