Alisa Borodina
Brooklyn,NY
Summary
Experienced Underwriting Assistant with a proven track record in providing exceptional administrative support services. Proficient in utilizing a wide range of software applications and adept at managing calendars efficiently. Possesses excellent communication and interpersonal skills, enabling effective collaboration with colleagues and clients. Customer-focused and equipped with creative problem-solving abilities, well-suited for supply management and customer service roles. Known for dedication to teamwork and a proactive 'can-do' attitude.
Overview
5
5
years of professional experience
Work History
Receptionist and Administrative Assistant
VK Skin & Spa
2019.06 - 2019.10
- Greeted patients and ensured they were comfortable while waiting
- Assisted in managing business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Provided an elevated customer experience to the clientele.
Receptionist and insurance coordinator
Livingston Dental Care PC
2020.01 - 2021.03
- Answered and managed incoming calls, routed calls take, or delivered messages
- Scheduled patient's appointments, filled in cancellations and no-shows
- Provided daily appointment schedules to the appropriate staff
- Verified patients insurance for eligibility and pre-determination and prepared claim forms for dental insurance
- Informed patients of financial treatment plan options, deductibles and co-pays, collected and receipted payments from patients at the time of treatment
- Assisted in dental chart preparation prior to patients appointments
- Answered a heavy volume of telephone calls and collected co-payments
- Registered, translated, and provided new patients with applications
- Called patients to confirm scheduled appointments
- Ensured that the workspace is always clean.
Receptionist and treatment coordinator
Family Smile Dental PC
- Answering office phone lines to answer patient questions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Insurance and treatment coordinator, biller
LuxDen Dental Center
- Creating and issuing invoices for private clients
- Creating payment plans in consultation with dental staff and patients
- Processing payments upon the rendering of dental services
- Preparing and submitting claims for payment by dental insurance
- Informing patients of any co-payments or shortfalls in coverage by their dental insurance
- Liaising with health insurance providers to ascertain patients' benefits, as required
- Ascertaining why claims have been rejected and implementing corrective measures
- Updating patients' personal and dental insurance details, as needed
- Ensuring that patient information remains confidential.
Underwriting Assistant
Interwest United Insurance Brokerage
2023.01 - 2024.08
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Filling out MV-104, processing renewals, submitting new applications for review.
- Preparing all the documents for renewals, filling out ACORD applications.
- Preparing finance agreements (Stetson and Premins).
- Trained and supervised employees on office policies and procedures.
- Helped clients with filling claims to Insurance Companies, providing adjusters with requested information.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Entered payments, account information and call logs into DataBase system.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Education
Associates Degree in Human Biology -
New York City College Of Technology
05.2021
High School Diploma -
Rachel Carson High School
05.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Office Administration
- Document Management
- Typing Speed
- Technical underwriting
- Strong Problem Solver
- Attention to Detail
- Multitasking Abilities
- Excel spreadsheets
- Analytical Thinking
Key Qualifications
- Versalite receptionist with a friendly telephone manner and exceptional written and verbal communication skills.
- Customer-focused with creative problem-solving skills suitable for supply management and customer service.
- Team player with a will-do attitude.
References
Available upon request.
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Underwriting Assistant
Interwest United Insurance Brokerage
2023.01 - 2024.08
Receptionist and insurance coordinator
Livingston Dental Care PC
2020.01 - 2021.03
Receptionist and Administrative Assistant
VK Skin & Spa
2019.06 - 2019.10
Receptionist and treatment coordinator
Family Smile Dental PC
Insurance and treatment coordinator, biller
LuxDen Dental Center
Associates Degree in Human Biology -
New York City College Of Technology
High School Diploma -
Rachel Carson High School
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