Alisa Brown
Eugene,OR
Summary
Proven leader in streamlining operations for White Label Extracts, enhancing customer satisfaction and delivery efficiency. Excelled in roles requiring attention to detail and multitasking, such as managing inventories and mentoring teams. Skilled in Quickbooks and employee training, I significantly reduced shipping errors and improved order fulfillment processes.
Overview
10
10
years of professional experience
Work History
Fulfillment Manager
White Label Extracts
11.2019 - Current
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- 4+ years of quickbooks of experience on creating invoices keeping track of sales and past due invoices creating credit memos and applying credits to invoices
- 8+ years of cash handling experience and managing my own tills and counting large amounts of money.
- extremely adaptable and very fast at learning rolls and moving up fast i have great multitasking skills and able to prioritize tasks efficiently.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Managed budget effectively, ensuring cost savings without compromising quality or customer experience.
- Improved order accuracy by implementing an efficient inventory management system.
- Reduced shipping errors, resulting in fewer returns and exchanges.
- Trained and supervised team members to ensure consistency in performance and adherence to company policies.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Organized records of vehicles, schedules and completed orders.
- Tracked production and quality control systems to proactively identify deficiencies.
Lead Budtender
Eugreen / Verde Dispensary
01.2018 - 11.2019
- Participated in community outreach events representing the dispensary positively within local communities.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Provided support to the store manager in administrative tasks such as scheduling staff shifts or processing payroll information.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Building Porter
13th And Olive
02.2017 - 11.2019
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Assisted with move-ins and move-outs, coordinating with tenants to minimize disruption and maintain property condition.
- Provided backup support to other building staff members as needed, creating a seamless and efficient team environment.
- Streamlined waste management process by timely collection, sorting, and disposal of trash and recycling materials.
- Improved resident satisfaction by responding quickly to maintenance requests and resolving issues efficiently.
Manager
Taco Bell Restaurant
04.2014 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Cooked menu items according to specified instructions.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
Education
GED -
Lane Community College
Eugene, OR08.2015
Skills
- Shipping and receiving
- Customer Relations
- Staff Training
- Microsoft Excel and Google Sheets
- 4 Years of Quickbooks experiance
- Data inputting
- Attention to Detail
- Payment Processing
- New hire on-boarding
- Coaching and Mentoring
- Can Juggle multiple tasks
- Inventory and Stocking
- Delegating Work
- Hiring and Training
- Problem-Solving
- Employee Safety
- Order Fulfillment
- Employee Scheduling
- Time Management and Prioritizing tasks
- Creating work flows or SOP
- Hot Key's , typing skills
- Keeps up with Oregon Laws OLCC Updates
- Compliance Knowledge
- Brand Knowledge
- 5 years of Metrc Experience
- Leaflink Experience
- Green Bits Experience
- Decision-Making
- Quality Control
Timeline
Fulfillment Manager
White Label Extracts
11.2019 - Current
Lead Budtender
Eugreen / Verde Dispensary
01.2018 - 11.2019
Building Porter
13th And Olive
02.2017 - 11.2019
Manager
Taco Bell Restaurant
04.2014 - 10.2017
GED -
Lane Community College
Similar Profiles
Esperanza MoralesEsperanza Morales
Customer Service Call Center Management at Local Locker/White label StorageCustomer Service Call Center Management at Local Locker/White label Storage
Alexandre James WrightAlexandre James Wright
Creative Producer at In Partnership With White Label ProductionsCreative Producer at In Partnership With White Label Productions
Penny OngPenny Ong
Sr. Data Analyst cum Business Intelligence Manager at Business Intelligence, White Label Sdn Bhd (subsidiary of Tune Protect)Sr. Data Analyst cum Business Intelligence Manager at Business Intelligence, White Label Sdn Bhd (subsidiary of Tune Protect)