Summary
Overview
Work History
Education
Skills
Photography, canoeing, hiking, spending time with family
Timeline
BusinessAnalyst
Alisa Carlino-McGowan

Alisa Carlino-McGowan

Gainesville,Fl

Summary

High energy goal-driven Executive with significant yet varied experience to include Director of Sales & Events, excelling in developing and fostering new business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Exceeds expectations through team direction & development, marketing, networking and building strong client relationships while displaying impeccable character and integrity.

Overview

22
22
years of professional experience

Work History

Lifestyle Coordinator

Leland Management
09.2023 - Current
  • Cultivated a welcoming environment that encouraged social interaction among residents at all lifestyle events.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Managed budgets effectively, ensuring optimal allocation of resources for each lifestyle event.
  • Coordinated marketing efforts to promote all programs.
  • Organized educational seminars addressing topics relevant to the needs or interests of the resident population.
  • Enhanced resident satisfaction by implementing diverse and engaging lifestyle programs.
  • Established partnerships with local businesses, fostering a supportive network within the community.
  • Provided exceptional customer service when responding to inquiries from residents regarding upcoming events or addressing concerns about past activities.
  • Maintained accurate records of all events, attendees, expenses, and feedback for future reference and improvement purposes.
  • Spearheaded fundraising campaigns for charitable initiatives endorsed by the community association or its members.
  • Monitored and evaluated program performance to determine value and quality.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

GROUP SALES MANAGER

The Hilton UF Conference Center
03.2023 - 09.2023
  • Identify new business leads by examining local market trends and competitive opportunities
  • Establish and grow market share by developing and maintaining relationships with major groups and catering clients
  • Develop & Implement Sales Strategies to Increase hotel occupancy and revenue
  • Develop & foster client relationships
  • Negotiate terms of contracts.
  • Collaborated cross-functionally within the organization to develop targeted marketing materials tailored for corporate groups.
  • Analyzed market trends and competitor activity to identify potential growth areas for corporate group sales.

LIFE ENRICHMENT DIRECTOR

HEATHER GLEN AT ARDENWOODS- ASSISTED LIVING FACILITY
08.2022 - 03.2023
  • Responsible for developing and coordinating successful activities and volunteer programs to include progressive Dementia and Alzheimer's residents
  • Assess resident interests, plan, and manage resources to support activity program needs
  • Activity research and implementation
  • Developed comprehensive care plans for each resident, ensuring holistic approach to their well-being.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with strong sense of personal responsibility.
  • Coordinated special events such as holiday celebrations, birthday parties, and guest speakers to enrich overall experience of residents.
  • Planned trips, shopping excursions, and religious worship opportunities for residents.
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Developed strong rapport with residents, families, and staff members by being active listener and empathetic communicator.
  • Monitored budget and expenditures, keeping facility within budget.
  • Coordinated holiday decorating of facility, garnering help from residents and volunteer staff.

DIRECTOR OF EVENTS

Golden Ocala Golf and Equestrian Club
01.2017 - 03.2022
  • In charge of all client sales negotiations, contracts, planning, coordination, and management of all meetings & events
  • Assists in creating budgets, developed catering menus, billing, and fund collection
  • Created growth-focused event packages & drove extensive repeat & referral business by maintaining long-term client relationships & exceeding client expectations
  • Grew business through strategic online marketing on niche sites and networking
  • Created mock event set up for photo shoots & virtual walk-through tour of the venue
  • Conduct site tours & client presentation
  • Exceeded budgeted sales and profits in all catering & event areas
  • Generated record revenue growth, despite COVID-19 protocols and closures
  • Effectively planned & executed the first wedding expo at Golden Ocala featuring over 70 vendors; the event was exceptionally successful and exceeded registered client attendance and expectations
  • Managed staff and directed all aspects of all events including numerous tented venues built from ground up and orchestrated high-caliber events
  • Excellent creative skills to provide innovative set-ups
  • Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus
  • Directed fundraisers for local organizations, Ronald McDonald House, Reilly Arts Center, Kimberly Center, and others.
  • Developed comprehensive event proposals tailored to specific client needs, demonstrating deep understanding of their objectives and priorities.
  • Deftly navigated unforeseen challenges or obstacles during live events while maintaining calm demeanor under pressure.
  • Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
  • Consistently met and exceeded revenue goals by identifying new business opportunities and expanding company's client base.
  • Elevated customer satisfaction levels by consistently delivering exceptional service throughout all stages of event lifecycle.
  • Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
  • Excellent communication skills, both verbal and written.

CATERING & SALES MANAGER/CATERING & SALES COORDINATOR

The Hilton UF Conference Center
01.2015 - 01.2017
  • Promoted to sales manager within 3 months of hire
  • Drove event sales revenue success through client communications, sales contract negotiations, coordination, menu planning, agenda setting, and hotel meeting services
  • Worked with Finance Director to create client room blocks and pricing
  • Delivered world-class service and developed strong client relationships
  • Strong yield management skills with understanding of optimizing catering mix of business and use of historical data
  • Clear understanding of both monthly forecasting annual budget process
  • Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving client expectations
  • Maintain or exceed budgeted sales and profits.

FRONT DESK /FOOD & BEVERAGE/BANQUETS

Waterfront Inn (JHM Management)
01.2013 - 01.2015
  • Directed front desk operations, from checking-in/checking-out guests to answering 100s of calls and providing outstanding guest service and sales assistance
  • Focused on maximizing guest experience, upselling services, and driving 100% guest satisfaction
  • Assisted with events
  • Coordinated food and beverage arrangements for events, banquets, weddings, corporate events & parties
  • Upheld high quality & service standards
  • Met with clients to promptly resolve issues
  • Displayed strong networking and relationship management skills to generate new clients
  • Aggressively increased revenues by upselling services and options
  • Supervised and trained new hires.
  • Resolved customer complaints diplomatically while maintaining composure under pressure situations in restaurant environment.
  • Assisted in training new servers, sharing best practices for efficient table management and guest relations.

TRAINER

Angelo's Station House
01.2012 - 01.2013
  • Brand new restaurant concept Fostered and created strong relationships with guests with goal of 100% guest satisfaction
  • Quickly adapted to new menu and upsold offerings to drive revenue growth
  • Worked closely with team to launch business from ground up.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.

GENERAL MANAGER

Smashburger LLC
01.2011 - 01.2012
  • Key responsibilities included sales, customer service, team leadership, staff training, general management, and marketing
  • Daily duties included ensured services were compliant with high quality standards (food handling, safety, and sanitation) and that all guest needs had been addressed adequately
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled special requests from guests with efficiency
  • Maximized financial performance and handled ordering of food supplies
  • Managed Servesafe Certification -testing proctor
  • Handled staff scheduling, manpower planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.

FINANCIAL COUNSELOR/REGISTRAR/IN-HOUSE INSURANCE VERIFIER

University Hospital
01.2007 - 01.2011
  • Assisted patients with self-pay deposits, charity applications, Medicaid and state aid
  • Handled direct and emergence department admissions
  • Closely collaborated with cross-functional teams of healthcare professionals and patients for documentation, signatures, insurance benefits information, and collections
  • Verified insurance coverage and handled patient registration process
  • Collected co-pays, negotiated payment plans, and maximized collections while also achieving positive patient experience and financial outcomes.

OWNER/MANAGER

Gold Coast Seafood Grill
01.2002 - 01.2009
  • Developed business concept and worked with 5 partners to establish business from ground up
  • Implemented training programs and menus
  • Assisted with marketing business and handling events
  • Directed up to 45 employees and collaborated with team to grow business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Trained and motivated employees to perform daily business functions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Education

Bachelor of Science - Hospitality Administration And Management

Lynn University
Boca Raton, FL

Skills

  • Sales & business development
  • Detailed oriented
  • Collaborative leadership style
  • Calm under pressure
  • Guided by ethical principles
  • Innovative problem solving
  • Independent
  • Knowledgeable on multiple CRM Platforms
  • Microsoft Office Suite
  • Training Program Design
  • Relationship Building
  • Coaching and Development

Photography, canoeing, hiking, spending time with family

I enjoy taking pictures while I am out in nature. My friends and family are my favorite subjects. 

Timeline

Lifestyle Coordinator

Leland Management
09.2023 - Current

GROUP SALES MANAGER

The Hilton UF Conference Center
03.2023 - 09.2023

LIFE ENRICHMENT DIRECTOR

HEATHER GLEN AT ARDENWOODS- ASSISTED LIVING FACILITY
08.2022 - 03.2023

DIRECTOR OF EVENTS

Golden Ocala Golf and Equestrian Club
01.2017 - 03.2022

CATERING & SALES MANAGER/CATERING & SALES COORDINATOR

The Hilton UF Conference Center
01.2015 - 01.2017

FRONT DESK /FOOD & BEVERAGE/BANQUETS

Waterfront Inn (JHM Management)
01.2013 - 01.2015

TRAINER

Angelo's Station House
01.2012 - 01.2013

GENERAL MANAGER

Smashburger LLC
01.2011 - 01.2012

FINANCIAL COUNSELOR/REGISTRAR/IN-HOUSE INSURANCE VERIFIER

University Hospital
01.2007 - 01.2011

OWNER/MANAGER

Gold Coast Seafood Grill
01.2002 - 01.2009

Bachelor of Science - Hospitality Administration And Management

Lynn University

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Alisa Carlino-McGowan