Alisa Chandler
Office Manager, Office Administrator
Los Angeles,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Peter Weingold, M.D.
Los Angeles, United States
04.2014 - 10.2022
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for office.
- Managed office operations while scheduling appointments for new, returning and over 500 current patients.
- Built relationships with other Psychiatrists, Psychologists and Therapists to create steady referral pipeline.
- Developed policies and procedures for effective practice management.
- Provided proper scheduling of all patients, ensuring timely and effective allocation of resources and calendars.
- Created and implemented organizational policies and procedures.
- Coached new hires on company processes while managing employees to achieve maximum production.
Server
Roys Restaurant
Woodland Hills, CA
04.2008 - 11.2016
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Special Events Bartender
Cicada
Los Angeles, CA
10.2001 - 03.2014
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- At Times poured and prepared mixed drinks for over 300 customers
- Provided customers with reliable, enthusiastic and personalized customer service.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Tended bar for high-volume, fast-paced events with 300+ guests.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Education
Certified Hypnotherapist - Hypnotherapy
05.2003 - 05.2004
Bachelor of Arts - Psychology
09.1987 - 07.1990
Skills
Business Administration
Staff Management
Policy and Procedure Modification
Strategic Planning
Problem-Solving
Analytical and Critical Thinking
Cultural Awareness
Dependable and Responsible
Friendly Nature
Workflow Planning
Timeline
Office Manager - Peter Weingold, M.D.
04.2014 - 10.2022
Server - Roys Restaurant
04.2008 - 11.2016
HMI - Certified Hypnotherapist, Hypnotherapy
05.2003 - 05.2004
Special Events Bartender - Cicada
10.2001 - 03.2014
Wright State University - Bachelor of Arts, Psychology
09.1987 - 07.1990