Alisa Chavez
Tolleson,AZ
Summary
Enthusiastic team member with expertise in anticipating professional needs and proactively identifying and addressing challenges. Proven ability to enhance organization and accessibility through effective schedule management. Strong customer service and conflict resolution skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
City of Avondale, Neighborhood & Family Services
05.2021 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Utility Billing Clerk
City of Avondale, Water Billing
12.2016 - 05.2021
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
- Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Entered and maintained billing information in company internal databases for accessibility.
- Collaborated with customers to resolve disputes.
Courtroom Clerk
Maricopa County, Superior Court
06.2014 - 12.2016
- Assisted judges in managing court proceedings by coordinating schedules, preparing orders, and ensuring proper follow-up on cases.
- Edited and punctuated court deposition transcripts to maintain intended meaning.
- Promoted transparency in judicial proceedings through accurate transcription services and timely distribution of official records.
- Edited, proofed and processed transcripts of juvenile criminal, dependency, and adoption cases.
- Promoted understanding and adherence to courtroom procedures by providing clear instructions and guidelines for all participants.
- Prepared court orders and judgments for signature.
- Provided assistance to attorneys and court personnel in courtroom
Bank Teller
Washington Federal Bank
06.2011 - 06.2016
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Trained new hires on customer service policies and procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
Associate of Arts -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2018
Associate of Arts - Organizational Management
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ12-2024
Certificate - Organizational Leadership
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ12-2024
Bachelor of Arts - Public Administration
Northern Arizona University
Flagstaff, AZ12-2026
Skills
- Data Entry
- Office Administration
- Time Management
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
- Relationship Building
- Resourceful
Timeline
Administrative Assistant
City of Avondale, Neighborhood & Family Services
05.2021 - Current
Utility Billing Clerk
City of Avondale, Water Billing
12.2016 - 05.2021
Courtroom Clerk
Maricopa County, Superior Court
06.2014 - 12.2016
Bank Teller
Washington Federal Bank
06.2011 - 06.2016
Associate of Arts -
Maricopa Community Colleges, Estrella Mountain Community College
Associate of Arts - Organizational Management
Maricopa Community Colleges, Estrella Mountain Community College
Certificate - Organizational Leadership
Maricopa Community Colleges, Estrella Mountain Community College
Bachelor of Arts - Public Administration
Northern Arizona University
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