Alisa Clark
Las Vegas,NV
Summary
Dynamic Customer Service Representative with extensive experience at Sitel, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while contributing to sales growth and maintaining detailed records. Proficient in Microsoft Excel and committed to delivering exceptional customer relations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sitel
08.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TTEC
01.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Starcrest Products of California
01.2010 - 03.2020
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Signayure Group
01.2007 - 03.2010
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Sierra High School
San Bernardino, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Sales expertise
- Account updating
Certification
- Certified in Credit Card Servicing, Sitel- Las Vegas Nv 2022
- Certified in Banking Deposits Servicing 2021 - TTEC- Las vegas Nv
Timeline
Customer Service Representative
Sitel
08.2022 - 01.2025
Customer Service Representative
TTEC
01.2021 - 08.2022
Customer Service Representative
Starcrest Products of California
01.2010 - 03.2020
Customer Service Representative
Signayure Group
01.2007 - 03.2010
High School Diploma -
Sierra High School
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