Alisa Delgado
Garland,ME
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in hiring, recruiting, onboarding, and employee relations.
Overview
8
8
years of professional experience
Work History
VISA Coordinator / Shop Manager
SCHEELS All Sports
07.2020 - Current
- Coordinate new associate training for all associates as well as prepare annual VISA compliance testing.
- Tracked both associate and store performance and performed additional training when needed.
- Performed daily and monthly audits while working closely with First National Bank of Omaha.
- Entered data, generated reports, and produced tracking documents for all associates and store performance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Travel to other store locations to train new Coordinators.
- Complete monthly schedule writing for VISA associates.
- Write annual job reviews for VISA associates.
- Design new promotional clothing / accessories for company and VISA giveaways.
Department Supervisor
Cavenders
06.2019 - 07.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns and refunds.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Onsite Coordinator
Effex Staffing
08.2018 - 04.2019
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Processed employee claims involving performance issues and harassment.
- Facilitated terminations as well as layoffs in large sums.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed resumes and application materials to understand background and experience of each candidate.
Sales Associate
Cavenders
10.2015 - 08.2018
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Applied Science - Human Resources Management
Collin College
Mckinney11.2025
Skills
- Staff Management
- Team Oversight
- Team Leadership
- Training Coordination
- Payroll Coordination
- Employee Support
- Personnel Recruitment
- Onboarding
- Schedule Writing
- Efficient in Microsoft Office
- Problem solving
Accomplishments
Awarded the "E for Excellence Award in VISA Coordination" for SCHEELS in Wisconsin Dells, WI for outstanding performance and bringing our Texas location to the top of the list for highest performing stores.
E for Excellence Award
Entire leadership team nominated me out of 500 associates for outstanding performance over my career and bringing our location from one of the lowest performing stores to #2 in the company. I was able to fly out to Wisconsin Dells and attend the award ceremony where I was given my award in front of the entire board of committees.
Timeline
VISA Coordinator / Shop Manager
SCHEELS All Sports
07.2020 - Current
Department Supervisor
Cavenders
06.2019 - 07.2020
Onsite Coordinator
Effex Staffing
08.2018 - 04.2019
Sales Associate
Cavenders
10.2015 - 08.2018
Associate of Applied Science - Human Resources Management
Collin College