Alisa Dorris
Orlando
Summary
Dynamic Production Team Leader at Savers Thrift Store with a proven track record in workflow optimization and team motivation. Enhanced operational efficiency through effective training and quality assurance, achieving a 20% increase in productivity. Strong communicator and problem-solver, dedicated to fostering a collaborative and safe work environment. I was also Safety Cochairman of the Joint Health and Safety Committee for 2 years and conducted monthly safety audits of the premises.
Overview
10
10
years of professional experience
Work History
Production Team Leader
Savers Thrift Store
Salt Lake City, UT
09.2022 - 05.2026
- Coordinated daily production schedules to optimize workflow and meet store demands.
- Trained and mentored team members on effective sorting and processing techniques.
- Implemented quality control measures to ensure product standards and customer satisfaction.
- Streamlined inventory management processes to enhance efficiency in stock handling.
- Led team meetings to communicate goals, share updates, and motivate staff performance.
- Developed strategies for improving workplace safety and adherence to protocols.
- Analyzed operational challenges and proposed solutions to minimize disruptions in production flow.
- Fostered a collaborative team environment focused on achieving operational excellence.
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Conducted root-cause analysis on any identified issues during quality inspections, taking corrective action promptly.
- Ensured adherence to safety protocols, maintaining an accident-free workplace throughout tenure as Production Team Leader.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Enhanced production efficiency by streamlining processes and implementing workflow improvements.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Actively participated in continuous improvement initiatives, contributing valuable insights on process optimization strategies.
- Cultivated professional working relationships with peers and supervisors.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Housekeeping Supervisor
Hampton Inn By Hilton
Salt Lake City, UT
04.2022 - 08.2022
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and procedures.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Coordinated scheduling of housekeeping staff to optimize workflow and coverage.
- Conducted inspections of guest rooms and common areas for quality assurance.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
Housekeeping Supervisor
Radisson
Salt Lake City, UT
06.2019 - 10.2020
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and procedures.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Conducted inspections of guest rooms and common areas for quality assurance.
- Addressed guest feedback promptly, improving overall satisfaction ratings.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Housekeeper
Homewood Suites by Hilton
Salt Lake City, UT
03.2016 - 06.2019
- Maintained cleanliness and organization of guest rooms, ensuring a welcoming environment for visitors.
- Operated housekeeping equipment and tools safely, adhering to health and safety standards.
- Collaborated with team members to meet daily cleaning goals and improve service efficiency.
- Trained new staff on housekeeping protocols and best practices for optimal performance.
- Inspected rooms post-cleaning to verify adherence to quality standards and guest satisfaction.
- Resolved guest complaints promptly, contributing to positive reviews and repeat business.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Business Management And Accounting
Steven-henager
Salt Lake City, UTGED -
Chino Adult School
Chino, CA06.1998
Skills
- Worker training
- Personnel management
- Team motivation
- Work scheduling
- Safety monitoring
- Workflow optimization
- Quality assurance
- Incidents management
- OSHA compliance management
- Production line work
- Teamwork and communication
- Positive attitude
- Strong work ethic
- Inventory and stocking
- Following instructions
- Safe machine operation
- Material handling
- Good communication
- Flexible schedule
- Assembly protocols
- Punctual and reliable
- Worksite safety
- Production operations
- Production deadline management
- Safety standards compliance
- Incident reporting
- Quality inspections and reporting
- Packing slip verification
- Health and safety regulations
- Identifying flaws
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Heavy lifting
- Safety procedures
Timeline
Production Team Leader
Savers Thrift Store
09.2022 - 05.2026
Housekeeping Supervisor
Hampton Inn By Hilton
04.2022 - 08.2022
Housekeeping Supervisor
Radisson
06.2019 - 10.2020
Housekeeper
Homewood Suites by Hilton
03.2016 - 06.2019
Business Management And Accounting
Steven-henager
GED -
Chino Adult School