Healthcare finance and operations leader with 10+ years of experience in Medicaid billing, revenue cycle management, and administrative oversight for CFSS, FMS, CDCS, and mental health programs. Recognized for reducing claim denials by 95% and lowering held claim rates from 20% to 4%. Experienced in leading and mentoring cross-functional teams of 50+ employees, including billing, payroll, and administrative staff. Skilled in KPI dashboarding, process improvements, and hands-on use of MN–ITS, MCO/MSHO portals, Availity, TruBridge RCM, and Procentive, with strong knowledge of DHS rules and Medicaid credentialing requirements.