Alisa Gessner

• Encouraged critical thinking skills among learners by presenting real-world problems and solutions.
• Devised special strategies for reinforcing material or skills based on needs, interests and abilities of individual students.
• Helped students master learning concepts through one-on-one and small group tutoring.
• Prepared handouts, study materials and other teaching aids.
• Identified needs of customers promptly and efficiently.
• Achieved cost-savings by developing functional solutions to problems.
• Answered 25 calls per shift to assist with customer questions and concerns.
• Maintained updated knowledge through continuing education and advanced training.
• Assisted with customer requests and answered questions to improve satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked with cross-functional teams to achieve goals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated with others to discuss new opportunities.
• Planned and completed group projects, working smoothly with others.
• Created Week Schedules for the Spa Front Desk Concierge and Locker Room Attendants.
• Trained All New Hires for the Spa Front Desk and Completed Audits for current employees giving constructive feedback.
• Completed updates on the Spa Front Desk Training Manual
• Attend all monthly Learning Coach Training Meetings

• Assisted with customer requests and answered questions to improve satisfaction.
• Answered 25+ calls per shift to assist with customer questions and concerns.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Utilized Spa Soft and Book4time booking Software to schedule, cancel and update appointments.
• Utilized Spa Soft and Book4Time Software to process payments and returns.
• Completed various opening and closing reports regarding guest appointments
• Assisted to maintain Retail bu restocking, cleaning and oprganizing
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• Utilized technology-based tools such as video conferencing and interactive whiteboards in the classroom.
• Assisted with the integration of new technologies into teaching methods.
• Monitored student progress using quantitative measures such as grades or qualitative measures such as anecdotal notes.
• Developed individualized intervention plans for students who needed additional assistance.
• Provided feedback on student performance in order to measure progress toward goals.
• Established positive relationships with students by demonstrating empathy, respect and understanding.
• Coached students on developing study skills and techniques for success in their academic pursuits.
• Conducted needs assessments and analyzed data to determine appropriate learning strategies.
• Maintained current knowledge of educational best practices by attending professional development sessions or workshops.
• Created and offered additional materials to enhance training.
• Organized field trips or other educational experiences that promote real world application of learned concepts.
• Understood and followed oral and written directions.
• Planned and completed group projects, working smoothly with others.

• Marketing(booking tours for Westin Vacation Ownership and the purpose of Villa Sales.
• Provide Guests with orientation to the hotel and island
• Provide personal concierge services to all hotel guests in lobby of hotel

• Promote Westin Vacation Ownership by directing guests through a detailed presentation and property tour.
• Increase sales for Westin Vacation Ownership.

* Awarded Sales Person Of the Month and Quarter with a 50% closing rate.