Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALISA GONZALES

Houston,TX

Summary

Experienced Warranty Administrator with background in ensuring compliance with warranty procedures and managing customer claims. Strengths include comprehensive understanding of manufacturers' warranty policies, exceptional problem-solving skills, and ability to provide high-quality customer service. Previous roles involved streamlining warranty processes, reducing claim errors, and improving overall efficiency.

Overview

11
11
years of professional experience

Work History

Warranty Administrator

Lexus Clear Lake
18160 GULF FWY FREINDSWOOD, TX
02.2021 - Current
  • Reviewed and processed warranty claims to ensure accuracy of all information.
  • Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
  • Stayed up to date on factory announcements and recalls.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Followed up on payments for outstanding claims.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Performed daily bank deposits accurately and within company guidelines.
  • Processed refunds and exchanges promptly according to established policies.
  • Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Processed exchanges and returns by inputting in company database.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Delegated work to staff, setting priorities and goals.
  • Trained, managed and motivated employees to promote professional skill development.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Greeted visitors warmly while providing excellent customer service skills.

Receptionist

Mac Haik Ford
Houston, TX
03.2019 - 07.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Organized and filed documents according to established procedures.
  • Maintained records of filing activities, including document tracking and storage locations.
  • Prepared labels for new files and folders as needed.
  • Scanned documents into electronic database system for archiving purposes.
  • Audited existing files to ensure accuracy of information on a regular basis.
  • Reviewed warranty documents to determine validity of claims and determined whether customer was eligible for coverage.

Sales Assistant

Aldo Shoes
Houston
08.2013 - 08.2016
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Processed special orders for out-of-stock items when necessary.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

High School Diploma -

DOBIE HIGH SCHOOL
Houston, TX
05-2015

Skills

  • Claims submissions
  • Payment issuing
  • Compliance Monitoring
  • Warranty Management
  • Paperwork coordination
  • Recordkeeping skills
  • Paperwork Processing
  • Microsoft Office
  • Claim processing
  • Claims Processing
  • Insurance knowledge
  • Supervisory skills
  • Time Management
  • Strong Work Ethic
  • Ticket checking
  • Attention to Detail
  • Problem-solving abilities
  • Customer Service
  • POS Systems
  • Refunds and exchanges
  • Money Handling

Timeline

Warranty Administrator

Lexus Clear Lake
02.2021 - Current

Receptionist

Mac Haik Ford
03.2019 - 07.2021

Sales Assistant

Aldo Shoes
08.2013 - 08.2016

High School Diploma -

DOBIE HIGH SCHOOL

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ALISA GONZALES