ALISA HARMON
Professional
Mappsville,VA.
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Supervisory Medical Support Assistant
Department of Veterans Affairs
03.2021 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Monitors workflow activities to ensure performance standards are achieved
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Interviews, hires, and provides competency assessments and performance evaluations to all employees under my supervision
- Plans and holds staff meetings to communicate information to employees on a regular basis
- Responsible for daily assignments, quality reviews, personnel reports, and timecard reconciliation
- Support and enforce Veterans Administration directives and regulations to ensure standardization throughout the facility.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed close working relationships with front office and back office staff.
Bookkeeper
Wallops Exchange & Morale Association
09.2018 - 02.2021
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
- Reviewed and processed employee expense reports and vendor invoices for payment
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns
- Worked with both internal and external users to create detailed financial reports.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Investigated daily variances and corrected errors to resolve discrepancies.
Reimbursement Technician
EASTERN SHORE COIMUNTTY SERVICES BOARD
12.2014 - 09.2018
- Identified service gaps and located needed resources for individuals, including housing, medical insurance, and other support
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Referred families to shelters, legal resources and educational programs
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Accounts Receivable Specialist
Hospice and Palliative Care of
10.2007 - 12.2014
- Recruited, hired, trained and supervised staff of 3 and implemented mentoring program that offered positive employee engagement
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement
- Reviewed insurance claims and member eligibility to determine overpayment trends and noncompliance issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Tracked contracts, proposals and waivers to keep billing accurate and current.
- Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
Education
Billing And Coding - Business Administration and Management
Salisbury University
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American Academy of Professional Coders
Skills
- Exceptional organization
- Customer-oriented
- Excellent multi-tasking ability
- Payment analysis
- Analytical reasoning
- Claims Auditing
- Client counseling
- Standard Operating Procedures Proficient
- Complex Problem-Solving
- Performance Appraisal
- Remote Video Conferencing
- Bookkeeping Support
- Critical Thinking
Certification
- VAMHCS LEADership Academy
- 2022 LEADership Academy Graduate
- 11-2022 to 01-2023
Timeline
Supervisory Medical Support Assistant
Department of Veterans Affairs
03.2021 - Current
Bookkeeper
Wallops Exchange & Morale Association
09.2018 - 02.2021
Reimbursement Technician
EASTERN SHORE COIMUNTTY SERVICES BOARD
12.2014 - 09.2018
Accounts Receivable Specialist
Hospice and Palliative Care of
10.2007 - 12.2014
Billing And Coding - Business Administration and Management
Salisbury University
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American Academy of Professional Coders
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