- Kayaking
- Swimming
- Hiking
- Volleyball
- Adventure Travel
- I enjoy cooking for friends and family gatherings
Alisa Hartman
Summary
An executive that's driven and resourceful with proven expertise at Albany Mechanical Services with 7+ years in office experience and QuickBooks. Adept at enhancing operational efficiency through effective inventory management and exceptional customer service. Known for strong communication skills with a track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Has the ability to foster positive relationships, ensuring seamless support for executives and staff alike.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Albany Mechanical Services
10.2018 - Current
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Resident Care Aide
Center for Disability Services
03.2014 - 06.2017
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Followed nutritional plans to prepare optimal meals.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
- Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards.
- Monitored and assisted residents through individual service plans.
- Delivered exceptional customer service by promptly responding to resident requests or concerns with empathy and professionalism.
Education
High School Diploma -
Hoosic Valley Central School
Schaghticoke, NY06-2014
Skills
- Office management
- Calendar scheduling
- Document organization
- QuickBooks usage
- Phone communication
- Inventory management
- Customer service
- Data entry
- Administrative support
- Executive support
- Professional and mature
- File organization
- Invoice processing
- Mail management
- QuickBooks expert
Interests
Timeline
Executive Assistant
Albany Mechanical Services
10.2018 - Current
Resident Care Aide
Center for Disability Services
03.2014 - 06.2017
High School Diploma -
Hoosic Valley Central School
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