Summary
Overview
Work History
Education
Skills
Timeline
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Alisa Henriquez

Orlando

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Student Advocate

Full Sail University
03.2021 - Current
  • Promoted positive school culture by addressing individual student needs and collaborating with faculty members.
  • Maintain high level knowledge of Title IV regulations and institutional policies, as well as college, state, and federal policies
  • Provide accelerated support to assure timely resolution of complex issues to help students continue their educational journey
  • Explore options based on unique student circumstances to create improved student retention
  • Toggle between multiple roles and adapt to changing circumstances in an evolving environment
  • Follow departmental and technological processes and participate in a shared workflow
  • Participated in ongoing professional development opportunities to stay current on best practices in education advocacy and better serve the needs of all students under my care.

IC Sourcing and Tracking Specialist

USPack Logistics LLC
03.2018 - Current
  • Developed content for job descriptions and interviewed candidates for various roles.
  • Used a range of online platforms to attract top talent, including Zip Recruiter and Indeed.
  • Served as a link between management and contractors by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained detailed and organized spreadsheets according to each new contractor opportunity

Enrollment Coordinator

The Los Angeles Film School
08.2014 - 07.2017
  • Verified that all student information in the LMS was up-to-date and accurate.
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Updated departmental standard operating procedures.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Identified and resolved system and account issues.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Successfully established effective systems for record retention by creating a database for daily correspondence tracking.

Online Admissions Guide

Full Sail University
09.2012 - 08.2014
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Properly directed inbound calls in phone queues to improve call flow.

Education

Bachelor of Science - Marine Biology

University of West Florida
Pensacola, FL
2011

Skills

  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Strong problem solver
  • Customer service-oriented
  • Strong interpersonal skills
  • Excellent communication skills
  • Self-starter
  • Goal setting and prioritization
  • Resource identification

Timeline

Student Advocate

Full Sail University
03.2021 - Current

IC Sourcing and Tracking Specialist

USPack Logistics LLC
03.2018 - Current

Enrollment Coordinator

The Los Angeles Film School
08.2014 - 07.2017

Online Admissions Guide

Full Sail University
09.2012 - 08.2014

Bachelor of Science - Marine Biology

University of West Florida

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