Summary
Overview
Work History
Education
Skills
Timeline
Manager

Alisa Holcomb

Cleveland,OH

Summary

Dynamic retail manager with extensive experience at BJs Wholesale Club, excelling in customer service and team leadership. Proven track record in enhancing sales through strategic inventory management and staff training. Committed to fostering a collaborative environment, driving employee engagement, and implementing effective loss prevention measures to optimize operational efficiency.

Overview

13
13
years of professional experience

Work History

Manager

Bjs Wholesales Club
09.2022 - 08.2024
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, implementing efficient stock replenishment processes.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Developed and executed sales strategies to enhance customer engagement.
  • Analyzed sales data to identify trends and optimize product placement.
  • Coordinated visual merchandising efforts to align with brand standards.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels.
  • Implemented loss prevention measures, reducing shrinkage through effective training and monitoring.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Justice Tween Brands
11.2011 - 08.2022
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, implementing efficient stock replenishment processes.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Developed and executed sales strategies to enhance customer engagement.
  • Analyzed sales data to identify trends and optimize product placement.
  • Coordinated visual merchandising efforts to align with brand standards.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels.
  • Implemented loss prevention measures, reducing shrinkage through effective training and monitoring.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma - Mathematics

Whitney Young
Cleveland, OH
06.2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting

Timeline

Manager

Bjs Wholesales Club
09.2022 - 08.2024

Store Manager

Justice Tween Brands
11.2011 - 08.2022

High School Diploma - Mathematics

Whitney Young

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