Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alisa Kalic

Albany

Summary

Dynamic Operations and HR Manager with a proven track record at TJ Maxx, excelling in team leadership and inventory management. Enhanced employee retention through effective training and conflict resolution, while implementing strategies that boosted customer satisfaction and streamlined operations, resulting in significant profit increases.

Seeking to leverage strong Communication, problem solving, interpersonal, customer service skills to contribute to a positive and productive work environment .

Dedicated to deliver exceptional results and exceeding goals.

Overview

31
31
years of professional experience

Work History

Operations Manager/ Hr Manager

TJ Maxx, TJX Companies
03.2007 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize
  • Increased profit by streamlining operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.

Merchandising Manager

TJ Maxx, TJX Companies
04.2002 - 03.2007
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Boosted customer satisfaction by analyzing customer data and optimizing product placement.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Interacted with customers to obtain feedback and drive satisfaction.

Customer Service Coordinator

TJ Maxx, TJX Companies
09.1994 - 04.2002
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Chemistry Technician -

Bosnia
Bosnia And Herzegovina

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Inventory management
  • Management
  • Operations oversight
  • Interpersonal communication
  • Inventory control
  • Organizational management
  • Onboarding and orientation

Accomplishments

  • District trainer for Foundations of Leadership seminars
  • District trainer for Coordinator Development Program

Timeline

Operations Manager/ Hr Manager

TJ Maxx, TJX Companies
03.2007 - Current

Merchandising Manager

TJ Maxx, TJX Companies
04.2002 - 03.2007

Customer Service Coordinator

TJ Maxx, TJX Companies
09.1994 - 04.2002

Chemistry Technician -

Bosnia

Similar Profiles

CREATE PROFILE
Alisa Kalic