Alisa Loretto
Wilmington,DE
Summary
Adept at fostering professional relationships and enhancing workflow efficiency, my tenure at Diversified Biomass showcased my ability to reconcile accounts precisely and uphold confidentiality. Demonstrating teamwork and advanced computer skills, I significantly contributed to operational improvements and customer satisfaction, embodying a dependable and adaptable work ethic—a reliable Personal Assistant with a track record of initiative and accuracy. Highly organized and consistently anticipates clients' needs—skilled multitasker proficient in many software suites and correspondence management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Home Maker
Self
04.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Store Manager
Dollar Tree Stores
01.2011 - 04.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Property Manager
Public Storage
03.2009 - 12.2011
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Collaborated with other team members to ensure seamless coverage during peak times or staffing shortages.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Accounts Receivable and Payable Specialist
Diversified Biomass
03.2003 - 09.2005
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
- Expedited financial close process with diligent preparation of supporting documentation for month-end reconciliations.
- Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.
- Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from customers.
- Streamlined invoice processing for timely payments, reducing the overall outstanding balance of accounts payable.
- Ensured accurate financial reporting through regular reviews of account classifications and proper allocation of expenses.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Evaluated financial records to detect errors and discrepancies.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
Personal Assistant to the Owner
Diversified Biomass
03.2003 - 09.2005
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO02.2027
No Degree - Computer Science
Wilmington University
New Castle, DESkills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Multitasking Abilities
Excellent Communication
Computer Skills
Calm Under Pressure
Organization and Time Management
Timeline
Home Maker
Self
04.2013 - Current
Assistant Store Manager
Dollar Tree Stores
01.2011 - 04.2013
Property Manager
Public Storage
03.2009 - 12.2011
Accounts Receivable and Payable Specialist
Diversified Biomass
03.2003 - 09.2005
Personal Assistant to the Owner
Diversified Biomass
03.2003 - 09.2005
Bachelor of Science - Information Technology
Colorado Technical University
No Degree - Computer Science
Wilmington University